Security Customer

Mark Gould

*** ****** ****** **. ***** Windsor, CT 06074

E-Mail: **.*****@*****.***

Phone: 860-***-****

SUMMARY OF QUALIFICATIONS

Energetic, hard-working, reliable and trustworthy computer network technician looking to secure a

position in IT with growth potential. Core expertise include time management, customer interfacing,

inventory management, quality control, cost reduction and technology integration.

CERTIFICATIONS

CompTIA A+

CompTIA Network+

CompTIA Security+ - Pending

Microsoft Certified Professional – Windows 7 - Pending

EDUCATION

PORTER & CHESTER INSTITUTE Rocky Hill, CT

Computer Network Technologies April 2013 – October

2014

Diploma and certifications.

A+: Installation, upgrade, diagnosis, and troubleshoot PC and network operating systems

Desktop Support: Application of business software using MS Office; customer support; help desk applications,

report generation, problem diagnosis and resolution

Network+: Network infrastructure including the TCP/IP protocol suite, the OSI model, topologies, and network

hardware; use and configuration of network monitoring tools and cabling techniques

Network Security: Application of network security concepts including basic cryptography,

communication/infrastructure security, and operational/organizational security; coverage of firewalls, DMZ,

security policies, authentications, authorization, VPN concepts, encryption methods, internal and external threats,

malware, spyware, and viruses

MS Operating Systems : Installation and configuration including MS Office Suites, Windows XP, Vista,

Windows 7, and 2003/2008 Server.

Virtualization Technologies: VMWare, Virtual Box

Exam Preparation: A+ / MCP Exam 70-270 / Network+

BARRON INSTITUTE Windsor, CT

Diploma in computer repair and networking. January 2004-June

2005

WORK HISTORY

Network Techniques

Network administration onsite and remote. 2014

PC Hardware troubleshooting and repair for clients.

Server Rebuilds, Domain controllers and email servers.

Consulting for individual clients.

Windows XP to Windows 7 upgrades or installation. 2005 -

Present

PC Hardware troubleshooting and repair.

Malware cleanup

CT Solid Surface – Plainville, CT

Forklift operation. CNC Machine operation. Stone polisher. 2008 -

Present

Inventory management. Customer relations. New hire training.

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