Customer Service Representative

Charles Murray

*** *. **** **. ***. *B

New York, New York 10009

Mobile 917-***-****

Email: kennym **@*******.***

Skills:

Microsoft suite, Vocational Training in Desk Top Publishing, Word Processing, Microsoft office

AMERIKEY, Brooklyn, NY 01/14-12/14

Dispatcher

• Schedule and dispatch workers, work crews, equipment, or service vehicles to

appropriate locations according to customer requests, specifications, or needs,

using radios or telephones

• Arrange for necessary repairs.

• Relay work orders, messages, and information to or from work crews, supervisors.

• Confer with customers or supervising personnel in order to address questions, problems,

and requests for service or equipment.

• Receive or prepare work orders.

SEIU, New York, NY 09/10 – 12/13

Sr. Customer Service Representative

• Handle inbound and out bound calls

• Data entry

• Opening new accounts

• Trouble shooting computer programs

• Problem solving with new and existing customers

• Participated in staff meetings

• Resolved customer complaints

• Prepared reports

• Assisted in audit preparation

Housing Works, New York, NY 07/06-09/12

Program Coordinator/Advisor

• Provided case management for homeless individuals

• Coordinated activities to help facilitate permanent housing

• Helped coordinate outreach programs.

• Assisted individual who were positive for HIV/AIDS and mentally disabled clients obtain

appropriate services.

• Maintained a case record for all clients

• Collaborated with Social Workers and medical staff to ensure proper implementation of

services

• Conducted planning meetings

• Prepared program reports

Education

Phoenix University, Jersey City, NJ 03/09 - Present

Business Administration

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