Customer Service Representative

Ashley Poole

Indianapolis, IN

*************@*****.*** - 317-***-****

WORK EXPERIENCE

Customer Service Representative

Express Scripts/ Accredo Specialty Pharmacy - Indianapolis, IN - March 2013 to September 2014

Responsibilities

Data Entry

inbound phone calls

warm transfers

Filling prescriptions for patients

Setting up shipments World Wide

Accomplishments

Was able to partake in taking Oncology calls also working at a fast pace is also something to get use to,

Constant change and fast learning is another thing.

Skills Used

Great Customer Service

Appointment Scheduling

filling prescriptions

Getting prescriptions authorized by doctors

Data Entry Specialist

First Advantage - Indianapolis, IN - March 2014 to May 2014

Responsibilities

Data Entry

Verifications

Run Employment Background check

Make Outbound calls

Take inbound calls

Accomplishments

Improvement of my customer service skills

Gained knowledge that I could use in the future working as Customer Service Representative

Skills Used

Customer Service

Typing up to 50 wpm

Multi Tasking

Independence

Working at a Fast Pace

Customer Service Representative

Xerox/ACS - Indianapolis, IN - September 2012 to May 2013

Responsibilities

Inbound/Outbound calls

First Health Part D Medicare enrollments

CVS Caramark medication shipments

Data Entry

Accomplishments

I had a Great impact on the company was also placed on more than one work assignment.

Skills Used

Medication shipments

Data Entry

Taking multiple phone calls

Coventry Healthcare

Caramark/CVS

EDUCATION

High School Diploma

Basic Prep Academy - Indianapolis, IN

2004 to 2008

SKILLS

Data Entry, Customer Service Rep, Inbound and Outbound phone calls, Certified Nursing Assistant

CERTIFICATIONS

Certified Nursing Assistant

November 2011 to February 2017

Contact this candidate