Manager Management
Resume:
Kenneth J. Matthews
Home: 267-***-****
Cell: 215-***-****
*************@***.***
OBJECTIVE:
Organized, problem-solver and detail-oriented, IT professional with 10
plus years providing systems support to various industries.
PROFESSIONAL EXPERIENCE:
CSC (Rensselaer, New York)
Jan. 2014 to Sept. 2014
IT Production Scheduler / Team Lead
Primary focus is incident management, escalation and notification of system defined as business critical
in support of multiple accounts at the Rensselaer Data Center (RDC).
- Proactive monitoring of 20 mainframe and 8 virtual IBM mainframe environments.
- Proactive monitoring of mainframe and mid-tier backups and prepares a daily backup status
report.
- Proactive monitoring, incident reporting, and escalation of deviations in batch job processing for
the mainframe and mid-tier environments using Zeke/Zebb, TWS and CA7 applications.
- Directly interface with vendors, such as IBM and Hitachi, in coordinating resolution to hardware
failure on equipment installed in the RDC.
- Working knowledge of various scheduling applications, such as Zeke/Zebb, TWS for Mid-Tier and
CA7
- Working knowledge of Microsoft Office
- Effective technical verbal and written communication skills
Essential Job Functions
• Researches peripheral equipment and error messages displayed on monitor to detect faulty
output or machine stoppage. Tests, evaluates, and resolves more complex equipment
problems and system outages, and escalates issues as necessary to maintain job production.
• Maintains audit trail of job activities and status to document productivity. Maintains more
comprehensive quality records to ensure standards are met.
• Monitors and maintains the production job schedule and ensures the schedule is adhered to
in order to maintain performance. Guides and checks the work activities of a group of
computer operators. Guides training of new operators.
• Monitors customer data file restores to ensure that data are current and accurate.
• Analyzes and evaluates incident reports and makes recommendations to reduce incident
rate. Utilizes standard problem management tools to record discrepancies in the
environment.
Yellow Pages (Blue Bell, Pa.)
2011 2014
IT Production Support/Implementation Analyst/Client Care Manager
- Confer with programmers and customers to determine scheduling
-
Responsible for accuracy of production jobs
-
Update and correct any production databases per request
-
Inform colleagues via an operational reporting system of changes or
issues
-
Comprehend/Communicate Client Support Processes and Procedures
-
Navigate across multiple workstations applications
-
Knowledgeable Job Control Language (OPS-MVS, VSE, UNIX) and their
processes
-
Monitor, submit, and track multiple Production (Jobs, and Schedules)
-
Verify availability to online regions
-
Utilize problem and Production change management tools (Microsoft Office Access)
-
Assist in training of Grade Level operator
-
Proficient in scheduling package (Monitor, Restart, and Set up jobs in CONTROL-M, and able to
print from CONTROL--D)
- Lower level installing of programs, and JCL in testing and production environment.
-
Sungard E-Sourcing (Voorhees, NJ)
2001-2011
IT Production Scheduler/ Client Care Manager /Change Management
- Confer with programmers and customers to determine scheduling
-
Responsible for accuracy of production jobs
-
Update and correct any production databases per request
-
Inform colleagues via an operational reporting system of changes or
issues
-
Comprehend/Communicate Client Support Processes and Procedures
-
Navigate across multiple workstations applications
-
Knowledgeable Job Control Language (OPS-MVS, VSE, UNIX) and their
processes
-
Monitor, submit, and track Production (Jobs, and Schedules)
-
Verify availability to online regions
-
Utilize problem and change management tools (Service Center, and
Remedy)
-
Assist in training of Grade Level operator
-
Proficient in scheduling packages (CA7, ZEKE, ZEBB, ESP, OPC and have some knowledge of
CONTROL-M)
-
First Union National Bank (Philadelphia, PA)
1996-2000
Technical Trainer & Senior Technical Analyst
- Conceptualized/Created software workshops for corporate staff
training
-
Facilitated mainframe to PC report imaging system (Mobius, Sarprint)
-
Conducted training in US Northern & Southern regions
-
Led training seminars in the method of giving the reporting systems
training
-
Met with customers to assess service needs and training concerns
-
Maintained/troubleshot databases for documents viewed online
-
Acted as liaison between internal and external customers
-
Prepared written communication informing clients of system status and
changes
-
Reviewed real-time banking transactions critical to financial
industry
CoreStates Bank (Philadelphia, PA)
1993-1996
Production Control Scheduler
- Conferred with programmers to determine report scheduling, generation
and accuracy
-
Informed colleagues of system issue via an operational reporting
system
-
Trained new personnel on automatic reporting system
-
Tested programs and operation commands to prevent system failure
-
Monitored system while in office and on-call using a paging system
-
Proficient in scheduling packages (CA7, ZEKE, ZEBB, and CONTROL-M)
EDUCATION:
Philadelphia University
1983
BA Business Administration (Pending)
Millersville State University
1980-1982
Studied Business Administration
Certificate for Excel 2010 MOS:
- Working with Formulas and Functions
- Modifying Worksheets
- Performing Basic Workbook Task
- Reviewing and Sharing Data
- Viewing and Printing
nd get started.
Contact this candidate