High School Customer Service

Viraj D'Costa

* ********* ***** ( Avon, CT ***** 434-***-**** ( ********@*****.***

Objective Obtain a position in finance to further develop my

analytical abilities, gain industry experience and a better

understanding of how economic concepts are applied in a

workplace environment.

Education Siena College Loudonville, NY

BA in Economics and Pre-Law Certificate, May 2015

GPA 3.0, Dean's list spring 2013, Presidential Scholar

Semester abroad spring 2014 at Khaddar Haas University, Istanbul,

Turkey

Relevant Coursework and Technical Skills

2011-2014 Econometrics, Latin American Economic Development

Siena College

Industrial Economics, Political Economy of Development, Labor

Economics, U.S. Economic History

Macro Economics 202, 102, Microeconomics 201, 101, Management

Information Systems

Quantitative business 100, 110, 200, Symbolic Logic, Oral

Communication in Business

Criminal Law, Business Law, Civil Liberties, Microsoft Office,

SPSS, EViews

2007-2011 AP Calculus AB, AP statistics, AP US history, AP European

History Avon High School

Magna cum Laude and Suma cum Laude on National Latin Exam - 4

years of Latin in high school

Experience

2014. United Technologies Corporation OTISLINE

Farmington, CT

(May-Aug) Customer service internship

- Interned at OTISLINE dispatching center that supports

elevator service network in US/ Canada

- Handled incoming direct customer requests on problematic

elevators and responded with actions to dispatch mechanics and

close reports within Otisline guidelines

- Managed emergency situations such as 'customer stuck in

elevator' by following procedures and ensuring close-out in a

calm, professional manner

- Ranked among top call takers (24.7/hour) with consistently

high scores on call quality monitoring (4.8/5) and customer

service skills (4.9/5)

Skills developed:

- Customer focus, conflict resolution and crisis management -

responding quickly in situations that can escalate,

oftentimes with irate or anxious customers

- Collaboration in a responsible, team based corporate

environment

- Clear communication with various groups - customers,

mechanics, maintenance supervisors

2011, 2012 Waterfront Lifeguard, Winding Trails

Farmington, CT

(Jun-Aug) Worked as a part of 50 member lifeguard staff - average

300 people daily on beach,

- Managed emergency situations and maintained order on beach

- Daily Maintenance of equipment including cleaning and

tightening of docks

- Handled boats, shed, disbursing life jackets, canoes, kayaks

for camping groups

- Trained every week towards recertification and team building

- Collaborated and worked positively with other lifeguards on

staff

- Developed safety and risk awareness - beyond basic CPR

Leadership And Volunteering

2011- 2013 Writing partnership at inner city community outreach

centers, St. Joseph's & St. Anne's Albany, NY (Sep-May)

Provided weekly writing help to adults (ages 18-60) in preparation for GED

and High School diploma

Shared strategies for research, organization,

content for autobiographies, articles in local newspapers

2010 - 2011 Tutoring in the Greater Hartford YMCA (senior year at

Avon High school) Hartford, CT

(Dec - May) Homework supervision, games, mentoring for 1st grade

children

July 2009 10-day National Leadership Program in Law & Advocacy

American University, Washington DC

Participated in Mock trial - presented a case both for and

against

2008-2011 Co-Captain of Mock Trial team in senior year, 3 years of

Mock trial club Avon, CT

Activities

Intramural sports (soccer, flag football and basketball) at

Siena College

Varsity Football, Varsity Swimming and Varsity Track at Avon

High School

Personal

United States Parachute Association "B" License holder

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