Engineer Support
Resume:
Gregory L. Stuchell **********@*****.***
214-***-**** Crossroads, TX 76227 http://www.linkedin.com/in/gregstuchell
IT Specialist/Intel Systems Engineer
Engineer\Architect\Design\Support integrated hardware, software, network and human resource solutions
to address business needs.
REXX * Perl * Batch * Networking * LAN * Apache * MS Virtual PC * AD/LAN Administration * TCPIP *
JavaScript * Windows * SNA * Ethernet * HTML * UNIX * OS/2 * Server/PC Hardware * Word * Excel *
PowerPoint * MVS\VM * Visio * Lotus Notes * HP, Dell, IBM, SUN and Cisco Hardware
Experience
GE Health Care, Health Care, Plano, TX 2014-Present
Installation Engineer,
Short Term Contract position through The Stowe Group (Nov. 2014-Present)
Provided software installation, configuration, performance tuning and support to GE Health Care customers
throughout the United States.
Capital One, Banking, Plano, TX 2012-2014
Hardware Planner, Plano Data Center,
Contract position through Apex Systems Inc. (Nov. 2012-July2014)
Contract position through CDI Corporation subcontracted to IBM (Apr. 2012-Oct 2012)
Provided hardware installation, support and maintenance and act as physical surrogate for remote
support personnel to server systems in the Plano Data Center. Train new team members.
PepsiCo, Beverage and Snack Food Manufacturing and Distribution, Plano, TX 1999-2012
(2008-2012)
IT Specialist/Windows Compute Support and Delivery
(2001-2008)
IT Specialist/Intel Systems Engineer
Provided third level support for servers and workstations (primarily Frito-Lay) and administration of
remaining legacy OS/2 server environments that had not or could not be migrated to Windows or UNIX.
• Re-engineered the existing CD based OS/2 build processes into an imaged based solution that
could be installed in a virtual environment. This provided time for the business to migrate off of its
OS/2 based product pipeline management system to an SAP based solution. The life of this solution
was targeted for 2008, but due to timeline slippages the solution will still operate until 2013.
• Developed and implemented several WEB based tools which moved the entry-points of processes
to a browser but left the background processing intact reducing the instances of legacy clients.
• Developed, implemented and maintained a distribution mechanism to allow central management of
a TRUSERS file so that support personnel could access legacy Virtual systems via standard IP
applications using their own logon credentials, meeting SOX compliance standards.
• Enabled the server and workstation build `process to dynamically recognize the type and model of
hardware they were using and to dynamically configure for it. This simplified the pre-installation
process and reduced the number of hardware specific configurations being maintained.
• Shortened the install duration of corporate servers and workstations by 24 hours through
automation of the build process. Multiple steps requiring human interaction were linked and
automated to create a single start-to-finish, unattended, process.
(1999-2001)
IT Associate/Critical Situations Team (Frito-Lay Field Help-desk)
(1998-1999)
Also held this position in a contract role through NDS Consulting on the Frito-Lay Account
Provided cause analysis and situational recovery services, as well as second level customer support for
the Frito-Lay Technical Helpdesk.
Haggar Clothing Co., Clothing Manufacturing and Retail Sales - Dallas, TX 1996-1998
Team Lead/LAN and Network Administration
Managed and supported the server and workstation systems and Network LAN/WAN at the Dallas
headquarters and for several manufacturing locations both domestic and international.
• Improved server and workstation acquisition and deployment process by setting system
hardware\software and vendor standards which simplified the helpdesk\troubleshooting processes
and reduced problems in general.
Gregory L. Stuchell
**********@*****.***
• Championed and installed an AIX based centralized backup solution, where no previous process
existed. This provided DR and point-in-time recovery of data when needed.
• Upgraded network hardware to intelligent components and improved the topology which alleviated
network availability issues and allowed for the speed to be increased from 4 to 16.
• Installed and configured DHCP/DNS Servers and added TCPIP to standard operating system install
which provided additional access to resources and Internet connectivity.
JDS Consulting, Plano, TX 1995-1996
Technical Specialist/Burlington Northern Santa Fe Account - Railroad Industry
Provided second level operating system and LAN support for corporate users.
• Developed\implemented operating system install for laptops that shortened installation time by more
than 50%, minimized errors and provided a consistent and stable operating environment
OneUp Corporation, Training, Software and Consulting Services - Dallas/Westlake, TX 1993-1995
(1994-1995)
Team Lead/LAN and Network Administration
Provided support and maintenance for the Corporate Network and LAN, as well as outbound customer
instruction. Responsibilities also included training and oversight of two additional team members.
• Managed activities to install networking and server infrastructure during an office relocation.
Collaborated with vendors to establish requirements for wiring and termination of computer cables,
installed and configured networking hardware, servers, e-Mail and workforce collaboration tools.
• Developed and implemented standards for server and workstation hardware, operating environment,
applications and backups\data assurance simplifying the on-boarding of new employees, reducing
problem resolution time and time to restore service for outages.
(1993-1994)
Product Specialist/IBM Southwestern Area Sales Support Team
Provided Systems Engineering support to IBM Personal Systems Products marketing representatives
and their customers through presentations, customer instruction, product demonstrations, POC, trade
shows and Beta testing.
• Co-author of “OS/2 2.1 Awareness Series – Connectivity” user manual which was distributed by IBM to
customers and also available through an online store.
IBM, Information Technology and Hardware - Irving/Westlake, TX 1988-1993
(1992-1993)
Technical Support Specialist
Provided customer care and maintained several legacy VM REXX tools. Created graphics and oversaw
the department’s graphics lab.
• Eliminated one FTE spent on data collection and reconciliation of customer comment data through
automation. This also allowed for a timely response\resolution to customer concerns.
(1989-1992)
Computer Operator
Monitored, maintained and performed back-up activities for 15 MVS and VM mainframe systems.
• Created a program to retrieve employee data from a central corporate DB and populate a tracking log
for access to the computer room. This eliminated log errors and enabled accurate tracking of access
to the computer room.
• Created a program to monitor the tape request console and display requests on a dashboard with
colored aging indicators. This decreased the response time for tape mounts by a factor of ten, as the
prior process allowed requests to scroll and be easily overlooked.
(1988-1989)
Supplemental Employee/ID Administration
Created and updated IDs and resources on several MVS and VM systems.
• Identified a need to ensure accurate updates to across several data files while performing ID
maintenance.Developed a program to update multiple data files from a single entry eliminating
inconsistencies and reconciliation costs, and shortening the time required to complete a request.
Education and Certifications
Graduated Cum Laude 1994.
BS, Computer Information Systems, DeVRY Institute of Technology Dallas, TX –
Certified Warp 4 Engineer and Warp Server Engineer
Certified AIX Administrator
Certified IBM Firewall Administrator
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