Engineer Active Directory
Resume:
Safwat Y Ismail
Cell: 214-***-****
Home: 972-***-****
*************@*****.***
Irving, TX 75063
Summary
Results oriented Infrastructure Systems Engineer with a demonstrated track record for designing, implementing
and supporting Windows, VMware & Linux based infrastructure. Provided top notch results while handling a
multitude of tasks in achieving organizational goals. A willingness to always go the extra mile, gained me
respect and recognition from peers and superiors alike, this attitude provided the impetus and the drive to thrive
in a highly visible environment. By choosing me to be a part of your organization, you will gain a professional
with a high degree of expertise, great deal of flexibility and dedication
Major Accomplishments
.
• Team lead on delivering PaaS (Platform-As-A-Service) environment to major customers.
• Configured and implemented Sharepoint web farms.
• Delivered and maintained several ASP based farms.
• Designed and implemented several IaaS(Infrastructure-As-A-Service) projects.
• Designed and implemented DR solutions for the infrastructure servers to act as a hot site.
• Performed highly-visible migration of servers that supported AAA applications at a trading floor.
• Led several time-sensitive Active Directory migrations.
• Provided feedback to senior management that resulted in the inception of release management team.
• As a lead of the problem management team, reduced alerts and incidents by 58%.
• Uncovered & instituted fixes to various issues affected the enterprise.
• Successful technology consultant for small business customers.
Qualifications
Systems Engineer:
• Proficient in configuring Cisco UCS Blades.
• Proficient in installing and configuring VMWare ESXi on HP and Cisco UCS Blades.
• Proficient in supporting various VMware hosts and clients through the use of Virtual Center.
• Performed various tasks from deployment, performance tuning and capacity expansion.
• OS and hardware support for both Windows and Linux operation systems. Proficient in Windows and
Red Hat Linux of various versions. Performed installation, deployment and post deployment support.
• Performed debugging analysis to uncover stop errors. Proficient in Win debug tool.
• Recovered Windows OS from a non-boot state.
• Understands the intricate relationship between OS and Hardware, recovered OS’s from non-boot state
by merely upgrading/downgrading firmware components.
• Performed security updates to ensure systems are in compliance with corporate security guidelines.
• Adopted an ITIL based approach to IT support where various concepts of ITIL are reinforced daily.
Led a role in incident management, filtering issues into problem and release management support
teams.
• Proficient in VERITAS replication and disk management products.
• Proficient in IIS installation, deployment and support.
• Proficient in SQL installation, deployment and support.
• Proficient in implementing internet facing network VLANS.
Technology:
• Platforms: Infrastructure servers based on Widows, Linux & VMware.
• Hardware: Cisco UCS blades. HP and IBM enterprise class servers & blades centers.
• High Availability: MS clustering, VMWare Data Centers.
• Monitoring: HP Open View, BMC and NetIQ.
• SAN: Proficient in VERITAS disk management products. Setup HP-SAN based disks & presented
them to hosts.
• Performance: Perfmon and Poolmon.
• Data Center: Rack and stack setup of servers and other supporting equipments.
• Scripting: Power shell. VB script and DOS batch.
• Enterprise Security: Windows Security Update Service (WSUS). Symantec and Network Associates
Anti-Virus.
• Enterprise Backup: Netbackup, Arcserve, Backup Exec and Commvault.
• Asset Management: Working knowledge in Altiris Enterprise NS and DS based servers.
• Citrix: Certification and working experience.
• CNE: Certification and working experience in Novell 3.x, 4.x and 5.x
• ASE: Certification and working experience in HP based servers.
• MCSE: Certification and working experience in NT based Windows servers.
• Directory: Microsoft Active Directory- ADS & NetWare- NDS.
• SQL: Working experience installing and supporting SQL server.
• IIS: Working experience supporting IIS.
• VMware: VCP 4.1/ VCP 5.5 Hands on experience installing and configuring ESX 4.1/5.x.
Professional Experience
Verizon Terremark. DFW, TX. September 2011-Present
Senior Cloud Implementation Engineer:
• Assigned to implementation projects to deliver agreed upon technical deliverables.
• Assessed contracted customer solutions and audited for accuracy and viability.
• Reviewed contracts with customers and provided documents of solutions.
• Reviewed and requested firewall & VLAN designs.
• Implemented Windows, Linux and VMWare solutions.
• Ensured that all QA steps were taken before handover to customers.
• Ensured all internet facing firewall rules provided functionality and security for customers.
• Lead on highly visible IaaS and PaaS for major customers.
SOURCECORP Inc. Dallas, TX. November 2010- September 2011
Windows Systems Administrator:
• Windows lead on a DIACAP based project.
• Responsible for hardening Windows operating systems to meet DOD security standards.
• On-call for 1000+ windows based servers.
• Install, stack & rack servers in various Data Center locations.
• Provide documentations of security standards.
• Troubleshoot & resolve issues resulted from OS hardening.
VMware Implementation Engineer:
• Design & Implement VMware based virtualization solutions.
• Perform P2V migrations.
• Setup & Install VSPHERE 4.1
• Monitor performance and health of implemented solution.
• Setup HP MSA SAN, provisioned storage for various hosts.
• Setup Brocade Fiber Switches in redundant setup.
Fidelity Investments: Irving, TX. September 2001- June 2010
Systems Engineer: September 2001 – June 2010
• Covered on-call operations for Linux and Windows platforms.
• Responded to incidents and problem tickets of varying impact and urgency.
• Performed vendor dispatches to repair failed hardware components and assisted in various installs.
• Installed and performed post installation support for Windows 2000, 2003 & 2008 servers.
• Maintained Windows bases servers to the latest approved security mandates.
• Setup clustering on Windows based servers, clusters where attached to NAS & SAN.
• Recovered the loss of one path of the SAN.
• Setup & supported replication for high availability using Veritas Replication and Double Take.
• Installed and supported IIS on windows 2000, 2003 & 2008.
• Setup File & Print servers in stand-alone and cluster environment.
• Supported servers on HP stand alone and blades.
• Setup and support active directory infrastructure.
• Supported exchange based servers.
• Administered Windows 200x servers for shares, security and disk quota.
• Supported servers that hosted IPTV applications, contributed to performance tuning.
• Supported DFS based windows servers.
• Supported VMware infrastructure using Vcenter.
Paramount Technologies: Peabody, MA. September 2000 - September 2001
Systems Engineer:
• Provided setup and installations of SB class HP servers at customers’ sites.
• Setup MS Small Business Servers at various client sites.
• Configured Exchange servers for internet mail.
Competitive Edge Services: Grafton, MA. June 1999 - September 2000
Systems Engineer:
• Provided installation of Novell based networks, provided support to PC-based servers and attached
clients.
• Interfaced with a list of dedicated customers, acted as the lead engineer providing technical consultation.
Real Time Systems: PC Support Specialist: Fitchburg, MA. Dec 1997 – June 1999
Education
Masters in Business Administration: University of Texas @ Dallas. January 2006- May 17th 2008.
Microsoft Certified Systems Engineer: New Horizon Institute. 1996-1998
Course work in Computer programming and applications: University of Mass. September 1995 - Jan 1996
Certificate of Computer usage: Fitchburg State College. September 1993 - May 1995
B.S. Business Administration: Salem State College. January 1982- December 1985.
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