Manager

W. Dawn Amalong

**** ********** *****

Orange,TX 77630

409-***-**** *******@*******.***

Objective

To obtain a position to implement skills learned from experience in sales, customer service, clerical and management positions. To gain new skills for the opportunity of career advancement.

Experience

Market Basket. Feb 2014-Current.

Bridge City, TX

Assistant Store Manager

Making sure the sales floor runs smoothly

Meet the store's monthly sales targets and handle budgets, maintain costs and labor

Recruit and train staff

Manage stockers, maintenance crew and cashiers

Deal with any enquiries and complaints and monitor customer service

Serve customers as needed

Put together the rotas and shifts

Check that the products are well displayed

Manage deliveries, order merchandise

Waffle House July 2012-Jan 2014 Tempe, AZ Clarksville, TN

Sales Person

Provide customers with an exceptional dining experience Take customer orders and deliver meal promptly. Operate cash register. Control inventory of food supplies.

Anderson Merchandising Oct 2011-May 2012 Clarksville, TN

Merchandising Representative

Maintained account aesthetics (zoning, alphabetizing, & modular integrity). Responsible for setting product to plan-o-gram, performed resets, product placement, inventory counts, and received product from the stock room and displayed on sales floor. Completed and processed price changes, product returns, and damage and defective merchandise returns. Ensured featured merchandise was stocked in appropriate fixtures and correctly signed and priced with store media price tags. Obtained an excellent rapport with store personnel and customers. Communicated to the sale representatives on a daily basis to all activities accomplished as well as, any and all sales opportunities.

Defense Commissary Agency Nov 2008-Feb 2012 Fort Campbell, KY

Lead Store Associate

Successfully completed assignments in the following areas: account maintenance, computer operations, supply, computer assisted ordering, merchandising, quality assurance, cashier customer service, security and safety measures. Distributed and balanced workload among 50 employees in accordance with established workflow, monitored status, and progress of work, instructed employees in specific tasks and job techniques. Answered employee questions on procedures, policies, directives, etc. Maintained records of work, accomplishments and time expended. Prepared production reports. Preformed a variety of duties in various departments of the commissary, such as, stocking shelves, operating cash register, and administrative duties

Payroll Clerk/Secretary

Processed new hires and conducted new hire orientation. Created requests for personnel actions using DCPDS systems. Created TDY travel orders for traveling employees, using Defense Travel System. Served as an assistant to the store administrator and store director; performing a full range of standard clerical assignments and resolving recurring problems. Completed procedures requiring subject matter knowledge of DeCA’s programs and operations. Effectively prepared written and electronic communications. Reviewed communications including training requests and personnel related documents, reports, and general correspondence. Accepted and directed telephone calls and visitors to appropriate managers or departments. Assisted in record keeping, reporting, and compiling or providing information to support store objectives. Routed and distributed mail and maintained mail log. Preformed time and attendance for 160 employees and input time data into automated payroll system. Payroll liaison between the commissary and customer service representatives in the humane resource management division to resolve payroll issues. Trained, informed, and answered employee concerns in matters of payroll, time and attendance, benefits, and organizational objectives.

DECA Commissary

Fort Irwin, CA

Quality Assurance Evaluator

Monitored and managed 20 contracted workers within the Commissary.

Evaluated and surveyed the performance of their completed duties.

Evaluated work of contract personnel as either satisfactory or unsatisfactory, and briefed the project manager on performance of employees

Skills

Outstanding communication skills, both written and oral

Excellent analytical and problem solving skills

Ability to handle multiple assignments concurrently with a proven record of accomplishment of delivering results in a fast-paced environment

Exceptional leadership skills

Customer service oriented

Exceptional organizational skills

Typing (40 WPM)

10 key speed and accuracy

Multitasking

Advanced skills in MS Word, Outlook, and Excel

Skilled in creating attractive PowerPoint Presentations

Dependable and flexible

Education:

University of Phoenix

Arts of Business

Associate's Degree 07/2010

GPA: 3.9 of a maximum of 4.0

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