Customer Service High School

Robert Rangel

**** *** ****** ** #* Suite *** Home: 903-***-****

Steamboat Springs, CO 80487 ******************@*****.***

Results driven leader offering General Management, Business Development, and Sales Management background

demonstrating extensive breadth and depth of experience gained from 12 years with Fortune 1000 and startup

company’s consistently delivering "best in class" results within intensely competitive industries.

Core Strengths

• Fast learner • Mediation

• Creative problem solver • Strong organizational skills

• Training development • Listening skills

• Adaptability • MS Windows proficient

Accomplishments

Customer Service

• Consistently received positive feedback from guests and created repeat business by developing long-term

relationships with customers.

• Handled guest complaints while maintaining a positive approach to problem solving

• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of

product/service complaints, and ensure customer satisfaction.

Work Experience

One Steamboat Place July 2014 to Present

Night Manager

Steamboat Springs, Co

Collaborate with associates to implement all service strategies at ground level for enhanced customer relationship

Initiate business decisions on basis of production reports

Strictly maintain and enforce service and SOP standards.

Ensure that all areas of the venue, equipment and grounds are kept secured so that all visitors and employees benefit from

a safe, secured environment.

Yampa Valley Medical Center February 2009 to October 2011

Patient Access Representative

Steamboat Springs, Co

Greeted patients and visitors entering the E.R to ascertain what each person wanted or needed in a courteous and

professional manner.

Provided an elevated customer experience to generate a loyal clientèle.

Multi-tasking efficiently and accurately while under high pressure.

Received multiple reviews acknowledging my level of dedication to excellent customer service.

Staples Inc. May 2008 to December 2008

Computer Technician

Steamboat Springs, CO

Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and

providing new product information.

Cross-trained and provided back-up for other customer service representatives when needed.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and

efficiently.

Educational Background

Coronado High School 2003

General Studies

High School Diploma

Lubbock, TX, USA

Keywords

HS diploma, Health Insurance, Customer Service, Microsoft Office Suite, Computer Savvy, Crisis Management, Call

center Environment, Performance Optimization, Customer Requests, Internet, Counseling, Product Knowledge,

Telecommunications, Credit and Collections, Continuing Education, Cash Handling, Client Relations.

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