Customer Service Technical Support

ASSEMIEN AMON RAOUL

Email: **************@*******.**

Mobile: 092******** / 090********

BILINGUAL FRENCH SPECIALIST

SUMMARY

A highly motivated, confident individual with multi tasking capabilities and able to work in a target driven

and busy call center environment. Hardworking with excellent attendance and punctuality record. Work

equally well alone or as part of a team. Keen to find a challenging position within an organization where I

can improve professionally and personally my skills and talents towards the company objective.

EXPERIENCE

Bilingual French Process Associate GENPACT LLC

July 2014 Present

• Developing & sustaining excellent Customer Relationship through deep engagement and delivering

continuous value by meeting customer satisfaction

• Saleforce Database application navigation

• Identifying and reporting Adverse Event and Product quality issues

Bilingual French Customer Service Technical Support at Cyber City Teleservices

December 2012 March 2014

Responsible for ensuring that customer inquiry is resolved at first point of contact, order process taking

orders, return merchandise and requesting refund for customer. Discussing customer requirements and

providing troubleshooting steps according to device issue. Also in charge of handling sup call for French

department and replying to incoming emails and voice mails. French/English Translation

French Customer Services Representative at Adityia Birla Minacs Philippines

October 2011 October 2012

Tasked with answering and projecting professionally company image through phone. Interacting with new

and existing customers. Main duties include answering customer inquiries, resolving their problems, up

selling & promoting company products. Listening agent calls for quality. I’ve received certificates of

recognition as Star Call verifier during a promotion

Trainee French associate research at IIHT

May 2011 August 2011

• Global Market Research (French Department for FRANCHISE research)

• handle market research for French customers

• In charge of create an Excel Database to input appropriate customer details and information

• Performing Market Research Primary and secondary research to be done for francophone countries

• Developing & sustaining excellent Customer Relationship through deep engagement and delivering

continuous value by meeting customer satisfaction

Computer Technician and Networking at IFCDE

November 2006 December 2007

Troubleshooting and networking

• System’s troubleshooting, • Install and evaluate network •Perform and manage regular backups

•Provide technical documentation •Manage users and provide user support •Monitoring and troubleshooting

assistance •Security management and virus prevention

SKILLS & EXPERTISE

Excellent listening Conflict Resolution Detail oriented

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A clear and confident telephone manner.

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Excellent communication skills (Oral/Written) and Good Telephone Manner

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Analytical Thinking Strategic thinking – Motivating Multi tasking – Decision making

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Ability to communicate effectively with a wide range of customers

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Fully aware of the importance of data security and relevant legislation

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Able to identify and act upon potential sales opportunities.

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Demonstrating empathy and understanding when talking to customers.

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Able to deal with edgy, abusive and irate callers.

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Excellent listening and problem solving skills.

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Know Right Now system, RMA and Ticketing

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Global Market Research – Internet Research

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Microsoft office (Excel Database – Word PowerPoint)

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IT skills System Administration Network Administration

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EDUCATION

QUALIFICATIONS UNIVERSITY/BOARD YEAR PASSED CONTENTS

MASTER TELECOM SIKKIM MANIPAL 2009 – 2011 Telecom Technology

TECHNOLOGY University INDIA

Certificate in Global Networking IIJT 2011 N +, CCNA, MCSE, RHCE,

INDIA

Expert CWNA

TELECOM NETWORKS and

EQUIV Diploma of Higher AGITEL Formation 2007 2008

Multimedia

ALEN Specialist Studies (

IVORY COAST

T DESS)

BACH

Advanced Vocational EST LOKO 2004 2007 Industrial Computing et

ELOR

Maintenance

Diploma (BTS)

OF

IVORY COAST

SCIEN

CE

LANGUAGES

FRENCH NATIVE (Native and bilingual proficiency)

ENGLISH (Professional working proficiency)

HOBBIES

Sport, Travel, Music, Reading

DECLARATION

I hereby declare that all the above furnished details are true to the best of my knowledge.

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