Receptionist
Resume:
Brunilda Arroyo
Bronx, NY *0467
Home telephone:347-***-****
Mobile telephone:646-***-****
Email address:********@*****.***
March 2, 2015
Dear Sir/Madam,
As a Customer Service Representative with a specialty in health care, I provided
information to clients regarding their mental, dental and or physical health. Often
my clients were apprehensive and stressed dealing with their own personal
issues or under financial hardship. My role is much more than just one of
information sharing. Through my conversations with my customers I created a
connection, established rapport, and instilled confidence in the services I
delivered for the company.
Understanding full well that I am the face of the company, I take my
responsibilities very seriously and take great pride in what I do. As a Customer
Service Representative I consistently met all company expectations
for servicing turnaround time in both face to face and written interactions.
My resume is attached for your review. I am confident that I can achieve similar
results for your organization and I look forward to a personal interview.
Sincerely,
Brunilda Arroyo.
Brunilda Arroyo
Objective: A challenging position as a Receptionist at a growth-oriented office,
which will allow me
to both further utilize my skills and acquire new abilities.
SKILLS:
Transcription (25 wpm.). Accurate. Efficient. Detail-oriented.
Strong written and oral communication skills. Bilingual: Fluent in Spanish.
Excellent written and verbal communication skills.
EDUCATION:
Boricua College, NYC: Associate's degree granted in Liberal Arts.
William H. Taft High School : High school diploma
BUSINESS EXPERIENCE:
Affinity Health Plan Bronx, NY---09/2012-11/2014
Customer Service Representative
Answered calls in support of member's needs.
Performed queries in Spanish Language.
Transferred calls to Provider, Medical Claims and Pre-Authorization Departments
Updated Members' Demographics
Changed Primary Physicians for Members
Verified Eligibility for members, Specialists, Pharmacists, Hospitals and Primary
Doctors, using Epaces
Updated Eligibility for members with Dental, Pharmacy, Vision and Mental Services
Vendors
Received Premium payments over the phone using pay connect
Assisted Providers with participation requests, demographic changes, field
representative information and provider web portal issues
Public Health Solutions-MIC Fort Greene, Brooklyn, NY 2008-2010
Customer Service Representative:
Answered calls in support of patients' needs.
Confirmed Patients' appointments for multiple MIC Centers.
Performed queries in Spanish Language.
Called Insurance companies to obtain prior approval.
Updated patients' demographics and insurance information.
Filed patients' charts.
Office of Pupil Transportation, Astoria, NY 2007-2008
Customer Service Agent:
Answered calls in support of customer needs.
Conveyed step by step instructions to resolve problem issues.
Reviewed and issued audits on account information.
Bellevue Hospital Center, NYC, NY 2004-2007
Hospital Care Investigator:
Interviewed patients to verify Medical Insurance coverage.
Processed Medicaid Insurance applications.
Beatrice Lewis Senior Center, NYC, NY 2000-2004
Assistant Director:
Assisted Senior Citizens them with daily activities, and benefits eligibility forms.
Produced annual Health Fairs, daily health and educational lectures.
Supervised cooking staff. Monitored food stock inventory.
Produced quarterly menu reports.
Dr. Soleiman Rabanipour’s Dental Center,
NYC, NY 1996-1999
Front Desk Receptionist:
Answered calls and arranged filing of patients' charts.
Scheduled and confirmed appointments.
Verified dental insurance coverage.
Contact this candidate