Manager Customer Service

ROBERT MAGUIRE

**** *. **** **., *******, IL ****7 • ***********@*****.*** • 832-***-****

Professional Profile

My aspiration is to lead a team as a highly organized and personable manager. I have exceptional team

building skills with an ability for developing rapport with a diverse range of customers and colleagues and a talent for

quickly resolving issues prior to escalation. I have over ten years of experience providing exceptional customer service

in establishments ranging from casual to fine dining. My dynamic, results oriented management style offers focused

leadership to drive sales and profitability. As a manager, I employ my creativity and experience to manage all aspects

of FOH & BOH operations.

Professional Experience

Rosebud Restaurants, Joe Fish 2014 Present

Assistant General Manager

● Direct the beverage program, including ensuring it is on track to bring in over 1.4 million in sales its first year,

pricing all beverages and bringing cost within budget for the first time

● Work with hotels, social media experts and ownership to increase revenue

● Create and carry out budget for all operations of the restaurant

Ruth’s Hospitality Group, Ruth’s Chris Steakhouse, Downtown Chicago 2013 2014

Service/Beverage Manager

● Increased this location’s sales by more than 2 million dollars in under one year of leading the team thus

ranking it 3rd n sales out of 154 locations worldwide (it was previously ranked 43rd

i )

● Developed and implemented networking strategies and marketing plans to increase sales and decrease

spending, resulting in more than doubling previous private dinning sales, such as establishing a relationship

with Modern Luxury whereby Ruth’s Chris was featured in several different issues and launching popular and

profitable private dinners with innovative themes

● Hired and trained employees on service and efficiency creating a world class team in under 3 months and

resulting in a 1% decrease of FOH labor

Four Star Restaurant Group, Dunlays on the Square 2012 2013

Assistant General Manager

● Trained, motivated and scheduled all FOH employees, in order to decrease labor and bar costs and maintain

costs below budget for every quarter while educating my team on new ways to provide exceptional service to

our patrons

● Worked and built rapport with reps, including organizing events

● Directed the beverage program and created and implemented cost saving procedures

Brenner’s Steakhouse Landry’s 2011 2012

Manager

● Built rapport with guests to establish repeat business

● Remained professional and courteous while successfully multitasking in a fast paced environment

09 2011

Vida Loca Mexican Bar & Grill 20

Manager

● Trained and scheduled up to 45 employees for the 425 seat restaurant

● Developed advertising strategies and community involvement to bring in new clientele

Babins Seafood Landry’s 2004 2009

Area Trainer/Bartender/Server

● Directed and supervised new employees and determined when employees training was complete

● Developed and implemented Guest Service Action Team (GSAT), meetings to initiate and propagate input

and ideas from all staff members on how to improve service

Skills Aloha and Micros POS, Social Networks, PowerPoint, Excel, Outlook, Microsoft Word

Education BS Finance, University of Texas at Austin, 2007

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