Windows and VMware Systems Administrator

Michael Hanson

Raleigh, NC

330-***-****

acomfb@r.postjobfree.com

Qualifications: Experienced Windows Systems Administrator with a strong background in planning and implementing solutions. Focused on excellence with supporting enterprise systems while remaining dedicated to internal / external client satisfaction.

Technical Skills: Windows Server 2003 / 2008 / 2012, Active Directory, IIS Web Services, File Services, Cluster Services, VMware, and Cloud Hosting Environments.

Experience:

Verizon Terremark Cary, NC

Windows Support Engineer 2012 to current

• Windows engineer on the Platinum Service desk supporting key clients

• Support clients servers in Verizon Terremark Cloud, managed hosting, and remote application support

• Handle return to service tickets for Windows Server 2003, 2008, and 2012, including server roles and applications

• Support servers running on VMware, Hyper-V, and physical servers on HP Blades.

• Support IIS websites/application pools, cluster server, print server, file shares, and Active Directory

• Administer Exchange 2007 mailboxes and mail restores

• Troubleshoot NetBackup failures and perform file/folder restores

• Work alerts from SCOM, HP SiteScope, HP OpenView, NetIQ, and nworks monitoring systems

• Work change requests to add/remove software/server functions or to add resources (RAM, CPU, and storage)

• Handle patch remediation change requests using SCCM and HP Server Automation

• Perform root cause analysis

• Helped VMware team upgrade Cloud environments in five datacenters from 4.1 to 5.1 and then to 5.5

• Troubleshoot cloud automation issues from client implemented jobs

• Support HP Blade servers through Onboard Administrator and Virtual Connect

• Create wiki knowledge base articles and standard operating procedures (SOP).

Health Design Plus Hudson, OH

Windows Systems Administrator 2007 to 2012

• Managed helpdesk and personnel

• Implemented and Administered VMware VI3 and vSphere 4/5 environments for test, dev, and prod servers

• Administered HP Lefthand SAN and Nexenta NAS storage systems

• Setup, configured, and administered Windows 2000, 2003, 2008 Servers, Red Hat Linux servers

• Implemented and administrated a new Microsoft Domain, moving from a Samba/LDAP environment.

• Designed and administered new Windows network file shares for department document storage

• Implemented and maintained Group Policy to meet corporate and security policies

• Setup and managed DNS and DHCP servers

• Implemented and Administered Terminal Services/Remote Desktop Services infrastructure

• Setup a new ticket request system that also tracks software, hardware, licenses, and maintenance contracts

• Setup and maintained print servers for network attached printers

• Implemented PGP Whole Disk Encryption server and encrypted all laptop hard drives

• Instrumental in planning, and implementing a new Microsoft Exchange 2007 server, moving from a stack of mixed open source services.

• Maintain Email infrastructure including Exchange server, Vircom Modus Gate spam filter, PGP Universal server for encrypted email, and Blackberry Enterprise Server (BES)

• Setup Microsoft SQL 2008 Server and migrated applications and databases over from a SQL 2000 server

• Setup and configured Symantec Endpoint security server to protect desktop computers, laptops, and servers

• Administered the recovery of files, folders, and servers from Symantec BackupExec

• Setup and administer an SAP BI Analytics environment

• Create and update documentation of systems and processes

• Wrote vb, batch, powershell, and shell scripts to automate and schedule repetitive jobs.

V.C. Sales Corp. Peninsula, OH

Vice President of Operations 1998 to 2006

• Managed daily operations for business including: managing 30+ employees, sales and purchasing decisions, client interaction, marketing, contract negotiations, managing projects, inventory control, warehouse and distribution, and corporate financial decision making

• Instrumental in planning, implementing, and maintaining the company's servers, workstations, terminals, and network.

• Setup and maintained all security and permissions on files, folders, applications, and computers.

• Planned policies and procedures for carrying out computer and business operations.

Education: University of Akron Akron, OH

Associates Degree in Business Management 1993

Certifications: CompTIA A+, Network+, Microsoft MCP, ITIL v3 Foundation, VMware Certified Professional 5 (sitting exam in March)

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