Windows and VMware Systems Administrator
Resume:
Michael Hanson
Raleigh, NC
****.*******@****.***
Qualifications: Experienced Windows Systems Administrator with a strong background in planning and implementing solutions. Focused on excellence with supporting enterprise systems while remaining dedicated to internal / external client satisfaction.
Technical Skills: Windows Server 2003 / 2008 / 2012, Active Directory, IIS Web Services, File Services, Cluster Services, VMware, and Cloud Hosting Environments.
Experience:
Verizon Terremark Cary, NC
Windows Support Engineer 2012 to current
• Windows engineer on the Platinum Service desk supporting key clients
• Support clients servers in Verizon Terremark Cloud, managed hosting, and remote application support
• Handle return to service tickets for Windows Server 2003, 2008, and 2012, including server roles and applications
• Support servers running on VMware, Hyper-V, and physical servers on HP Blades.
• Support IIS websites/application pools, cluster server, print server, file shares, and Active Directory
• Administer Exchange 2007 mailboxes and mail restores
• Troubleshoot NetBackup failures and perform file/folder restores
• Work alerts from SCOM, HP SiteScope, HP OpenView, NetIQ, and nworks monitoring systems
• Work change requests to add/remove software/server functions or to add resources (RAM, CPU, and storage)
• Handle patch remediation change requests using SCCM and HP Server Automation
• Perform root cause analysis
• Helped VMware team upgrade Cloud environments in five datacenters from 4.1 to 5.1 and then to 5.5
• Troubleshoot cloud automation issues from client implemented jobs
• Support HP Blade servers through Onboard Administrator and Virtual Connect
• Create wiki knowledge base articles and standard operating procedures (SOP).
Health Design Plus Hudson, OH
Windows Systems Administrator 2007 to 2012
• Managed helpdesk and personnel
• Implemented and Administered VMware VI3 and vSphere 4/5 environments for test, dev, and prod servers
• Administered HP Lefthand SAN and Nexenta NAS storage systems
• Setup, configured, and administered Windows 2000, 2003, 2008 Servers, Red Hat Linux servers
• Implemented and administrated a new Microsoft Domain, moving from a Samba/LDAP environment.
• Designed and administered new Windows network file shares for department document storage
• Implemented and maintained Group Policy to meet corporate and security policies
• Setup and managed DNS and DHCP servers
• Implemented and Administered Terminal Services/Remote Desktop Services infrastructure
• Setup a new ticket request system that also tracks software, hardware, licenses, and maintenance contracts
• Setup and maintained print servers for network attached printers
• Implemented PGP Whole Disk Encryption server and encrypted all laptop hard drives
• Instrumental in planning, and implementing a new Microsoft Exchange 2007 server, moving from a stack of mixed open source services.
• Maintain Email infrastructure including Exchange server, Vircom Modus Gate spam filter, PGP Universal server for encrypted email, and Blackberry Enterprise Server (BES)
• Setup Microsoft SQL 2008 Server and migrated applications and databases over from a SQL 2000 server
• Setup and configured Symantec Endpoint security server to protect desktop computers, laptops, and servers
• Administered the recovery of files, folders, and servers from Symantec BackupExec
• Setup and administer an SAP BI Analytics environment
• Create and update documentation of systems and processes
• Wrote vb, batch, powershell, and shell scripts to automate and schedule repetitive jobs.
V.C. Sales Corp. Peninsula, OH
Vice President of Operations 1998 to 2006
• Managed daily operations for business including: managing 30+ employees, sales and purchasing decisions, client interaction, marketing, contract negotiations, managing projects, inventory control, warehouse and distribution, and corporate financial decision making
• Instrumental in planning, implementing, and maintaining the company's servers, workstations, terminals, and network.
• Setup and maintained all security and permissions on files, folders, applications, and computers.
• Planned policies and procedures for carrying out computer and business operations.
Education: University of Akron Akron, OH
Associates Degree in Business Management 1993
Certifications: CompTIA A+, Network+, Microsoft MCP, ITIL v3 Foundation, VMware Certified Professional 5 (sitting exam in March)
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