Human Resources, Training, Teaching, English, Admin, Management
Resume:
Curriculum Vitae
Of
JACKIE BRISCOE
J ACKIE
Assoc CIPD
******.*******@*****.***
SUMMARY
Specialist in Human Resources; leading and supporting management teams, design and
management of a variety of HR initiatives from HRM to HRD and OD. Experience in the setup
of new operating sites, 1 project involving the recruitment, training and development of 500+
employees and another in the merging of 3 operational sites into 1 and the change
management involved. Experience within M&A integration on 1 medium sized international
project. 100+ hours of presenting and training on an array of areas within Leadership and
Management development. Recruitment strategies implemented saving in excess of £100k in
one FY. Strong values that support and sustain my vision, drive and direction.
Keen interest in strategic organisational development and cultivating positive psychological
capital.
QUALIFICATIONS:
Master of Science (MSc) – Human Resource Development 2014
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Diploma in Business Administration 2012
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Prism Brain Mapping (Psychometric Evaluating) – Practitioner 2012
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CIPD – Certificate in Training Practice 2010
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Practical Teaching – Certificate
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Teaching with Limited Resources – Certificate
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Teaching Large Classes – Certificate
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Teaching One to One – Certificate
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Teaching Young Learners – Certificate
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Teaching Business English – Certificate
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EMPLOYMENT HISTORY
HUMAN RESOURCE DIRECTOR
Square Group - Apple Premium Reseller LONDON
January 2011– December 2014 (4 Years)
ACHIEVEMENTS:
• Reductions in recruitment overhead spend in excess of £100k.
• Implementation of succession plans across 40% of employees.
• Human capital integration and change management of 3 operational sites into 1.
• Introduction of annual employee engagement surveys with strategy for change.
• Merger and acquisition human capital integration on a medium sized international
project.
• Facilitation, design and implementation of company wide vision, mission and values.
• Identification and facilitation of overall business objectives including translation of
this to employee level and measurement thereof in order to focus and drive a
performance culture.
• Management of several TUPE situations.
Introduction of an HR Information System to acquire, measure and monitor data,
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information and analytics.
Completion of a dissertation for an MSc in Human Resource Development – topic on
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Developing Positive Psychological Capital within organisations and the potential of
this improving business performance.
RESPONSIBILITIES:
• In line with business strategic objectives, to pro-actively support the development of
the business and its people.
• Work as a member of the Board of directors in providing holistic and objective views
and guidance in relation to the challenges the business faces and its strategic
direction.
• To act as business partner to business leaders, shaping and influencing their thinking
on people issues in relation to achieving business objectives.
• Support the business leaders in achieving KPIs across their divisions.
• Recommend to the business owners on relevant areas for potential cost saving and
more efficient structural design.
• Leading and managing change effectively within the business
• Design and implement development interventions to increase knowledge and skill
capital.
• Work with key employees in the development of robust business cases to support
any changes which would assist in achieving business objectives.
• Provide commercially focused recommendations to the development of the wider HR
strategy.
• Reporting and providing feedback on specific business priorities and agreeing the
priorities of the HR function.
TRAINING AND RECRUITMENT MANAGER
The Listening Company
December 2007 – August 2010 (3 Years)
Key Achievements:
• Working as part of a three-part management team in the setup of a new contact
centre site located in Newcastle Upon Tyne, England. The project lasted 6 months in
which time 540 staff were recruited and trained with minimal resources and budget.
• The completion of CITP (CIPD) Certificate in Training Practice – Chartered Institute of
Personnel and Development
• Over 40 middle and senior managers including directors trained and developed from
a level 1 five-part course through to level 3 seven-part course and responsibility of
these managers development needs.
Duties:
• Training induction programs, soft skills, sales skills, technical skills and coaching for
B2B, B2C, inbound and outbound
• Trainer the trainer, training managers on coaching skills, coaching managers,
coaching coaches in order to accelerate company wide performance
• Developing, implementing and maintaining systems to support 8 separate but
simultaneous projects
• To be accountable for the development of the early lifespan of an employee into the
company and to be accountable for employee engagement
• Maintaining employee engagement to satisfactory levels. Finding solutions to ensure
reduction in attrition levels and investigating reasons for changes in attrition
• Ensuring KPI’s are met in the Learning and Development department with a focus on
developmental strategies such as academies/grad bays and management
development
• Delivering, marketing and promotion of Personal Development Review skills training
across sites to ensure development is continuous, assist in employee engagement
and ensure consistency
Conducting of Training Needs Analysis for under-performing campaigns and project
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specific teams
• Training and development of multi-level management with a focus on managerial
skills
• Effective communication & presentation capabilities to all levels and deliverance of
workshops to groups of 20 plus delegates including presentational delivery to new
and existing clients
• Promoting, driving and being an ambassador for change in the workplace
• Approach to training, recruitment & coaching with a commercial awareness
• Multi-site Learning and Development functional across 8 UK sites
Reason for leaving: EXTENDED COMPASSIONATE LEAVE
COACH AND TRAINER
The Listening Company
May 2007 – December 2007 (9 Months)
Coaching employees on service and sales skills by delivering constructive feedback to
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their key strengths and areas for development
• Monitoring recruitment & training to ensure consistency in approach
• Following up on the actions to be taken by agents to improve skills
• Liasing with the client regarding project reporting
• Relationship building with all involved on the project at all levels
• Design and deliverance of training workshops
• Challenging fixed views of trainees in order to get new information and material
across
Reason for leaving position: PROMOTION
INSURANCE ADVISOR
Momentum Insurance
January 2006 – April 2007 (1 Year 4 Months)
Key Achievements:
• Record holder for consecutively maintaining the top 2 highest performing positions
across site for a period of 1 year and 3 months
• Being offered management positions on three occasions however declining due to
out-performing a managerial salary
Reason for leaving: RELOCATION TO THE UNITED KINGDOM
MORTGAGE ADVISOR
Standard Bank Head Office
November 2004 – January 2006 (1 Year 2 Months)
Key Achievements:
• Service performance record holder for 3 consecutive months
• Singled out for retention after department was made redundant and offered other
positions within the business
Reason for leaving: RELOCATION TO PRETORIA, SOUTH AFRICA
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