Desktop Suppo
Resume:
John Malcolm Stubbert III, A+, Network +
Durham, NC 27703
Home: 256-***-****
Email: ****.********@*****.***
EXPERIENCE DETAIL
Materials and Metals Processing April - July 2013
Ran multiple milling machines
Operated various pieces of testing equipment in a lab environment
Operated a fork lift
Streetlight IT\Teklinks March 2008 - Aug 2009
On-site IT Representative at client location
Troubleshoot, diagnose and personally perform hands-on break/fix
techniques.
Troubleshoot Dell workstation, and laptop issues.
Troubleshoot LAN connectivity issues.
Troubleshoot printer and scanner issues
Troubleshoot Windows XP related issues
Troubleshoot Office 2003 related issue
Assist in identifying and preparing end-user procedures documentation.
Responds to any In-House Helpdesk requests from any of the 60+ Users
Setup standard PC Image on new or existing workstations
Deliver and install PC-class hardware including workstation, monitors, and
other peripherals.
Setup and configure Blackberry phones for users
Troubleshoot Digital Phone Issues
Siemens VDO Automotive Huntsville AL 2004-2008
PC Support Technician
Troubleshoot Dell workstation, and laptop issues.
Troubleshoot Gold Star workstation issues.
Troubleshoot peripheral equipment issues.
Troubleshoot Windows XP Professional OS; MS Office Suite XP & 2003; SAP
Client; and, other installed software.
Troubleshoot LAN connectivity issues.
Log, resolve, re-assign, and escalate issues as appropriate with little or
no direct supervision using provided tools.
Setup standard PC Image on new or existing workstations using Norton Ghost
software.
Deliver and install PC-class hardware including workstation, monitors, and
other peripherals.
Assist in identifying and preparing end-user procedures documentation.
Setup, configure, and maintain 40+ multi-functional Canon printers
Train all new incoming technicians
Modify and maintain all computer descriptions in Active Directory
Create specialized images for manufacturing computers using Norton Ghost
software.
RESI Research & Consulting Towson MD 2001-2004
PC Technician
Responded to any In-House Helpdesk requests from any of the 80+ Users
Monitors Performance Statistics of Production Servers on daily Basis
Checks Firewall logs daily for any indication of possible outside intrusion
of network
Responsible for setting up new computers for any new employees.
Responsible for setting up domain and email accounts for the aforementioned
new employees.
Responsible for the installation of any new hardware or software as needed
by the user(s)
Responsible for the building, maintenance, and onsite repair if needed, of
MVA kiosks.
Experienced with NT 4.0, Windows 2000, and Windows XP platforms
Knowledgeable of Microsoft Exchange 5.5
Experienced in the use of the Microsoft Office suite
Responsible for after-hours support of multiple systems
Txport Communications 1997-1998
Test Operator, Troubleshooter, Calibration Technician
Developed expertise in function testing of several different product lines,
including calibration of Basic Line Testers.
Proficient in reading schematics and troubleshooting circuit boards to
component level.
Also was responsible for system setup prior to shipping, which included
installation of software and peripheral hardware, and verification of
proper modem and printer functions.
Avex Electronics 1994-1997
Material Handler, Test Operator
Certified as Test Operator for In-Circuit and Functional Tests on Scorpion
and Dragon Assemblies.
Experienced in fault isolation to component level for the In-Circuit test.
Experienced in testing all boards built by my production cell.
Previously, was knowledgeable of Data 3 Inventory System, being familiar
with maintaining stock records, including Stockouts, Job-to-Jobs, MMA's and
Transfer Sheets.
Certified as Forklift Operator.
Additional duties included keeping manufacturing cell within Electrostatic-
Discharge Control Guidelines.
Certifications
CompTIA A+ Certification
CompTIA Network + Certification
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