Customer Service,Posting Payments, Investigative, Hard Working, Fast P

*** *.**** *** ***** Grove, IN.***** *** -***-**** (home) 317-***-**** (cell)

Christina M. Nichols

OBJECTIVE: Looking for a new position, that will give me a new challenge,

and additional knowledge

EXPERIENCE:

2006- June 2014 One America Financial Partners

Case manager III (underwritng assistant)

Perform follow-ups on all underwriting requirements for pending Life and LTC New

Business applications, order APS, exams, hos, mvr’s ect,

Identify and forward received additional information to corrected areas.

Handle processing of all incoming EZ’s, schedule interviews for clients on LTC products..ran

illustrations, determined NAR, ran MIBs and inginex.

Conduct calls to producers for missing underwritng requirements for approvals, perform

special duties as assigned. indexed documents using AWD system

Help with any vendor problems, or getting any medical problems solved.

2004-2006 Assurant (formerly Safeco FIS)

Policy Validation Processor II

Made outbound calls to carriers, agents and borrowers for renewal information

On escrow and non escrow accounts, required by lending requirements.

Maintained daily production of 80-100 documents, by disbursing or updating

For renewed policies.

Assist customer service with inbound calls during high volume call times.

Assist in special project reports, when requested by clients, for non renewed policies.

Accomplishments:

Acted as SME daily for team of 22 w/o disruption, and for new hire training classes.

.

Trained one on one with two new hires, resulting in high production metrics.

Tested new tracking system for conversion issues.

2003-2004 National City Bank

Mortgage Processor

Responsible for ordering flood maps, titles and appraisals for properties.

Set up all closing documents, for proper closing.

Verbal and written contacts with borrowers, originators, and other orga nizations, for

closings.

Had to follow guidelines set by underwriters, LTV, DTI, income, ECT?

Researched property and lien status to ensure correct position, clear title, when needed.

2000-2003 Hart Financial

Collections Manager

A/R for all collections.

Supervised two collection representatives, in main office.

Responsible for monthly reconciliation for 28 locations.

Responded to bankruptcy court litigations and attorney general complaints.

Researched all collections prior to being sent to company attorney.

Researched all customers’ disputes on collection cases.

Analyzed error trends in collection process.

Set up payment arrangements, to close accounts.

1997-2000 National Finance Corp.

Mortgage Processor

Responsible for ordering flood maps, titles and appraisals for properties.

Verbal and written contacts with borrowers, originators, and other organizations.

Had to follow guidelines set by underwriters?

Researched property and lien status to ensure correct position, clear title,

Set up all closings and documents for proper closings.

1995-1997 CNA Insurance

Underwriting Assistant

Contacted agents and brokers regarding information needed for approval.

Pulled files, requested by underwriters.

Entered new business into system.

Sorted mail when volume was high.

references upon request

Contact this candidate