Manager Customer Service

KASSAHUN NEGATU

P.O.BOX *****

ADDIS ABABA, ETHIOPIA

MOBILE: +251-***-******

E-mail: *********@*****.***

Educational Status

Award Institution Field of Studies Year of Graduation

Certificate from CTTI Hotel Supervisory Management 2011 G.C

Diploma from GHTI Hotel Management 2006 G.C

Certificate from AK HC TI Hotel Management 2001 G.C

Certificate from AK HC TI Catering 1999 G.C

Language

Amharic: Listening, Reading, Writing & Speaking Excellent

English: Listening, Reading, writing & Speaking Excellent

Training & other Skills

- Driving License from City government of Addis Ababa Transport Authority

- Diploma from CPU on PC Application

- Certificate from ALTI on English Language

- Certificate from AAU on Psychosocial support training organized by Hamlin Fistula

Ethiopia in collaborate with Institute of Psychology (AAU).

- Monitoring & Evaluation Training (no certificate)

- Food & Beverage Controlling, Food Preparation, bar man,

- Purchasing

- Organizing café, restaurant, conference center and hotel.

Thanking Letters

- From Desta Mender Manager (Addis Ababa Fistula Hospital)

- From Hamlin College of Midwives Dean (Addis Ababa Fistula Hospital)

- From Hamlin Fistula Ethiopia

Work Experience

Tobia Mamuye Resort Manager

From August 2014- November 2014

Hamlin Fistula Ethiopia (NGO Cafe, Restaurant & Conference Center

Supervisor (Hospitality Supervisor)

From 2009-2014

Ethio-Paris-Rome Bar and Restaurant Manager

From September 2007-May 2010

• Vision Café, Bar & Restaurant Manager

From September 2005-June 2006

• Mebuna Business Enterprises PLC Supervisory Manager

(Almunia Bar & Restaurant)From January 2004-June 2004

• Square Café, Restaurant & Pizzeria, Golf Club & Soho Night Club day and night

Shift Waiter

From August 2000-February 2004

Reference

Ato Araya Redahi Square Café, Restaurant & Pizzeria

Immediate Supervisor

General Manager +251-*********

Ato Elias Assefa Director of Operations - Immediate Supervisor

Mebuna Business Enterprises PLC +251*********

W/o Beleteshachew Tadesse Manager

Hamlin Fistula Ethiopia

(Desta Mender) -Immediate Supervisor

+251********

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