Customer Service Manager

Melinda D. Philpot

**** ****** **** **. *.

Jacksonville, FL 32244

Mobile: 904-***-****

Email: *********@*********.***

SUMMARY To contribute to your organization's success

through the use of exceptional customer service,

managerial and people skills of 12 years.

Experience Public Storage

Property Manager

2002-Present

Responsible for keeping the facility rented at

optimum levels of 90+% by renting storage space,

advertising, promotional discounts and customer

relation skills.

Provides outstanding customer service by assessing

and resolving customer problems in person,

telephone calls or walk-ins.

General management of the office by maintains all

required customer's documentation in an orderly

manor for filing. Controls delinquencies through

telephone contact, monthly invoices and late

letters. Assist in preparing units for

auction and vacate as prescribed by law.

Maintains a neat, clean, safe and secure facility

of 431 units including minor maintenance, daily

lock checks by visually inspects, observe and

respond to any situation.

Kmart

Sales Associate

1998-2004

Selling the company's product or service.

Assisting with merchandising duties, such as

pricing, stocking with basic and seasonal

merchandising and keeping the store neat, clean and

organized

Provides prompt and courteous customer service and

the customer's questions are answered.

Handling purchases made by customer by checking

customers out.

Lil Champ

Assistant Manager/Sales Associate

1997-1998

Promote and resolve customer complaints, in a

timely and professional manner.

Implement and enforce established daily operating

procedures to ensure store is clean,

adequately stocked, organized and well kept.

Ensure all merchandise is stocked and displays are

attractive, priced correctly and displayed in a

safe manner.

Monitor cash over/short and inventory shrinkage

Perform all duties of a store cashier including

operation of a cash register and gas management

systems.

Perform all price change requested.

Complete daily paperwork and computer entries.

Implement monthly promotions, insure all POS

advertising/signage is properly posted at the

proper time.

Education 2002 - 2004 Edward Waters College Jacksonville, FL

B.B.A., Organizational Management

1998 - 2002 Florida Community

College Jacksonville, FL A.S., Office

Management Technology

1998 - 2000 Florida Community

College Jacksonville, FL

Technical Certification, Office System Specialist

(Date Entry Specialist)

SKILLS

Property Manager

Microsoft Office

Excel

PowerPoint

Cash Register

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