Customer Service Quality Assurance
Resume:
Wilmer Camacho
Paterson, NJ, 07501
*************@*****.***
Education
Berkeley College, Woodland Park, NJ Passaic County Technical Institute, Wayne, NJ
Bachelor of Business Management High School Diploma, Class of 2011
2012-PRESENT (Junior) Cumulative gpa: 3.7
Cumulative GPA: 3.5
Professional Experience
COLLAGEN MATRIX, INC.
Manufacturing Technician Team Lead, February 2013- February 2015
* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
* Documents production by completing forms, reports, logs, and records of equipment and batches.
* Compiled laboratory test data and performed appropriate analyses
* Prepares for production by reviewing production schedule; studying and clarifying specifications; calculating requirements; assembling and weighing materials and supplies.
* Maintains safe and clean work environment by following current good manufacturing practices (cGMP), and standard operating procedures; complying with legal regulations; monitoring environment.
Finish Line
Sales Associates, November 2011- Present
* Greeted customers and determined their needs and wants
* Answer customers queries and concerns
* Maintaining a neat and tidy store
* Assisted customers by providing information and resolving their complaints
REED-LANE PHARMACEUTICAL PACKAGING, Wayne, NJ
Quality Assurance, August 2011 – January 2013
* Directed product testing activities throughout production cycles
* Conducted analyses of in-process materials, raw materials, environmental samples, finished goods, and stability samples
* Completed documentation needed to support testing procedures including data capture forms, equipment logbooks, or inventory forms
* Analyzed validation test data to determine whether systems or processes met validation criteria or to identify root causes of production problems
* Readied worker logs, product processing sheets, and specification sheets to verify that records adhered to quality assurance specifications
* Performed retests and reexamined approved components, drug product containers and closures
ELECXPERTS, Passaic, NJ
Customer Service, November 2009 – July 2011
* Conferred with customers by telephone or in person to provide information about products or services
* Received payment by cash, check, credit cards, vouchers, or automatic debits
* Assisted customers by providing information and resolving their complaints
* Issued receipts, refunds, credits, or change due to customers
Skills
* Bilingual English / Spanish Attention to Detail
* Microsoft Office 2013 Documentation Skills
* Keyboarding WPM: 70 Equipment Calibration
* Basic Accounting Analyzing Information
* Communications
Reference Upon Request
1049 Madison Ave. Apt.1 Paterson,, NJ, 07501 862-***-**** *************@*****.***
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