Customer Service Project
Resume:
Zhenni Wang
Arcadia, CA *****
************@*******.***
Relevant Experience
• 7 years of project management experience with focus on product development from conceptual design to final product delivery.
• Broad experience from administrative, to planning, scheduling, and executing multiple concurrent projects across various product
development life-cycle stages.
• Lead collaborative international teams on daily basis for ensuring product development, cost, and schedules are fully met, while
minimizing technical and process conflicts.
Professional Experience
Superior Communications Irwindale, CA
Senior Project Management Specialist (2007- 2014)
Project Management
• Manage multiple concurrent projects, planning, and scheduling based on product development and launch constrains.
• Manage international China-based product development team and coordinate with US-based team.
• Coordinate with manufacturers to ensure all deliverables are met within established timelines and constraints.
• Conduct daily communications with overseas vendors. Coordinate with customers such as AT&T, Verizon, and T-Mobile.
• Oversee multi-product development progress and provide weekly status reports.
Product Development
• Drive initial product design with Industrial Design and Mechanical Engineering teams.
•Track tooling progress, arrange testing, and communicate sample delivery to Sales/Program team.
• Manage tool modification timeline, make contingency plan and risk build schedule for emergency launch when required.
• Analyze and negotiate ideal pricing of components across all vendors to meet customers’ needs.
• Assess and optimize business work flow, cost reduction, and internal process improvements during product life-cycle.
Technical Development
• Allocate Validation and Mechanical Engineering team in tooling issue investigation and solution.
• Coordinate cross-functional groups on post-development QC issues and Corrective Action Reports.
Caleb Technologies T orrance, CA
Busin ess Administrator (2001- 2003)
• Assist, coordinate, and perform aspects of logistics, acquisitions, shipping and finance.
• Coordinate organizational activities including corporate acquisitions, procurements, and trade shows.
Lotus Optical Group El M onte, CA
Business Administrator (2001- 2001)
• Assist, coordinate, and perform aspects of inventory control, warehousing, procurement, and shipping.
China Southern Cargo GuangZhou, China
Domestic Load Management Specialist (1996- 1999)
• Develop and optimize cargo-loading plan based on cargo requirements and flight capacity to ensure safety and guideline adherence.
• Manage booking and prioritization of cargo capacity to comply with marketing strategies.
Domestic Cargo Specialist (1994- 1996)
• Managed cargo check-in, airway billing, and other operational processes.
Education
Associate of Arts, Pasadena City College, Pasadena, CA 2007
Certified Nursing Assistant (CNA), El Monte, CA 2006
Associate of Arts in English, Guangzhou Foreign Language Institute, Guangzhou, China 1992
Skills
• Trilingual: fluent in written & spoken English, Chinese Mandarin, and Chinese Cantonese.
• Broad understanding of office procedures and software applications (Word, Excel, Power Point, Outlook, Project)
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