Customer Service Administrative Assistant

Katie Gilles

**** ******** **** ***** **** Lake, MN

PHONE: 651-***-**** • E M AIL : ***************@*****.***

Professional Experience:

GO Financial Mesa, AZ

Risk Coordinator February 2014 – February 2015

Responsible for conducting risk analysis for partner dealerships including underwriting review, loan servicing, customer

satisfaction and loan performance analysis

Assisted in dealer and customer problem resolution.

Act as a liaison with third party dealerships to communicate loan delinquencies, trou bleshoot issues and facilitate necessary

transactions

Collaborated with the collections department; reviewing accounts and discussing Account Holders issues such as repairs,

tags and registration, affordability.

Routinely collaborate with risk account management, accountants, and account management to determine best course of

action

Review potential fraud and communicate recommendations to executive leadership

Reached daily/monthly goals of “buybacks”

Maintain thorough records of conversations and pending resolutions with third party dealers and consumers, utilizing

proprietary software in conjunction with CRM databases.

GO Financial Mesa, AZ

Collections Specialist November 2013-February 2014

Handled calls in a professional manner while taking inbound and making outbound calls

Provided excellent listening and negotiating skills with a customer service focus

Made acceptable payment arrangements with account holders

Documented all customer calls and attempts in Vision

Skip tracing on accounts while working in the First Payment Default Department

GO Financial Mesa, AZ

Auto Loan Processor March 2013- November 2013

Responsible for processing new loans for sub-prime customers, including verification of employment, insurance,

residency, and references.

Responsible for conducting customer interviews regarding vehicle purchase, credit history and dealership satisfaction while

maintaining detailed records of all calls and customer queries.

Collaborated daily with colleagues and supervisors to increase efficiency, problem-solve, and foster positive and productive

work environment.

Managed incoming calls from customers, employers, etc. in an efficient and professional manner.

Met daily and weekly goals for volume and quality of loan processi ng.

Familiar with loan processing documents including title applications, titles, purchase orders, GPS information, Inilex, GPS

tracking, lien receipts, etc.

Processed, filed and scanned original loan documents in a timely and efficient manner.

Saks Sports Bar Vadnais Heights, MN

Server October 2011-June 2012

Utilize outstanding customer service and communication skills to build customer loyalty

Proficient with Aloha computer system

Ability to multi-task while being professional, friendly and confident in a fast paced and rapidly changing environment

Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes and coaches employees to

meet high performance standards

Manheim Auto Auction Maple Grove, MN

Administrative Assistant September 2008-June 2010

Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities

and resolve issues in initial stages

Proven track record of outstanding customer service and establishing relationships that foster good rapport with all levels

of the organization

Trained new employees resulting in more effective and rapid assimilation with the organization

Responsible for the departments wire transfers and transportation bi lling

Communicated with Corporate office director with sales reports

Performed vehicle title processing

Expedited fast and accurate data entry and filing

Education:

Metropolitan State University, Minnesota St. Paul

BA Communications May 2011

Skills:

Intermediate to Advanced Skill in:

Operating Systems: Windows

Word Processing and Spreadsheets: Microsoft Word, Open Office, Microsoft Excel

Multimedia Presentations: Powerpoint

Email Management: Microsoft Outlook

Specialized Software: Smead, Sharepoint, SmartSearch, CRM

Words Per Minute: 55

References available upon request

Contact this candidate