Customer Service Medical
Resume:
Customer Service & Support Specialist
Letesia Beason
Offering an award winning track record of customer care excellence
within high volume environment
Marion, ARK. 72364
Call Centers Online Support Customer Service Desks
*******@*****.***
Key Skills
World Class Customer Call Center Operations
Service
Awards
Technical/User
Troubleshooting/ Problem Support
“Court Appointment
Solving
Special Avocation
Complaint Handling
(Arkansas) 2009
Up Selling/Sales Support
Reports &
Customer Order Fulfillment Documentation
“Leadership & Stress
Management Training
Professional Experience
Omin Staffing /Customer Service
2010 to Present
Leadership in Team Representative, Receptionist
Building and Medical Administration : Manager
Billing. 2003 2009
Computer Skills
On Assignment / Customer Service
Word, Excel, PowerPoint, Representative: Supervisor Medical
Access, Outlook, ACT!, billing,
SQL
Mission Statement
Marriot Hotel/Night Auditor:
Strive to exceed customer/
Front Desk, Customer Service,
employer expectations by
Accounting.
delivering second to none
service. Maintain customer
centricity in all initiatives
2000 2003 Abri Health Plan / Call Center
and interactions, always
Operation
putting the customer first. Dispatcher, Medical Billing, Customer
Service Representative. Medical
1998 2000
Records
Metropolitan Urology / Supervisor
Scheduler / Medical Record
Great at interacting with customers, online and face to face customer
service/support within high volume call centers (handling an average
of 95 calls/internet inquiries daily), busy retail customer service desks
and five star resorts. Good management and coordination skills
Overseeing the operations and order supply. Excellent public relation
and training staff. Overseeing Night Auditor solving accounting
problems. Management any problems dealing with customer
problems at the hotel. Medical Records
Education: Computer Science
University of Los Angeles, 1984 1987
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