Technician Management

Location:

Posted:

March 05, 2015

SHAWN HENDERSON

**** ***************@*****.***

SUMMARY

I am seeking a position with your company. With over 17yrs of experience in the field of

telephone and broadband communications, I feel I would be a great asset to your

company.

Dedicated with strong work ethic and the ability to build lasting relationships.

Adept at communicating effectively with customers, vendors, and staff.

Able to motivate employees to perform to their maximum potential.

Exceptional organizational and planning skills; adaptable; enjoy challenges.

SKILLS

Certifications

NCTI certified broadband technician.

AT&T certified in all areas of field communications (file attached).

Training

Network, broadband, maintenance & repair certified.

Management of sound and security team, and daily duties.

Trained in all areas of field communications (training supplied upon request).

EXPERIENCE

Feb, 2001 - April, Field Technician, (AT&T, IL )

2013

Maintenance of the plant, as-well as dealing directly with customers making sure their

services were working properly, and that they were satisfied.

Feb, 1996 - Feb, Management/Field Technician, (TCI Broadband, IL)

2001

Responsible for maintenance, repair & managing day to day operations.

June, 1988 - Feb, Manager, (Creative Sound & Security, IL)

1996

Management of 10 employees on average, as-well as daily business operations.

EDUCATION

1982-1986 Diploma, High School

1986-1988 Business Education, College of Lake County, IL

1996-2013 Certified, AT&T broadband and AT&T Communications