Customer Service Medical

STEPHANIE STANLEY

**** ******** *****• Santee, CA 92071

Phone: 619-***-**** • E-mail – ************@*****.***

SUMMARY

A results-oriented, skilled professional with more than 20 years experience working with the public. Principal strengths

include excellent Customer Service and Communication skills.

Customer Relations/Support Goal Achievement Communication Skills

Rapid Problem Solving Alpha/Numeric Filing Bilingual (Spanish)

Rapid Data Entry Multi Tasking Ability to Learn Quickly

PROFESSIONAL EXPERIENCE

SHARP REESE STEALY, San Diego, CA 2012-Present

Release of Information Specialist

Release PHI to Copy Service/Subpoenas/Medical facilities

Make necessary calls, update auths, verify request, etc.

Order charts in IDX if required

Print out EHR records if requested

Sign Declarations/Certifications

SHARP REESE STEALY, San Diego, CA 2006-2012

Health Information Specialist

Manage daily office operations

Pack/unpack Morning and Afternoon Courier

Retrieve Charts for Appointments/in-house and other facilities

Place priority notes into computer

Answer incoming calls

Assist patients in completing release forms for outside medical records

Daily interaction with Physicians and Nurses

CLS CONSTRUCTION, Lemon Grove, CA 2000 - 2006

Office Clerk

Manage daily operations and set priorities that impact directly on business goals...

Answer incoming calls.

Send and receive faxes.

Prepare and submit proposals.

Schedule appointments

Filing

DE ANZA HARBOR RESORT, San Diego, CA 1993 - 1994

Office Clerk

Managed daily operations reservations including Motor Homes, RV Trailers and campers.

Answered multiple lines

Processed reservations.

Collection on outstanding fees

Distributed of mail

Problem Solving

KAISER PERMANENTE, San Diego, CA 1990 - 1993

Radiology File Clerk

Responsible for filing and maintaining quality of medical records, x-rays and file room.

Alpha numeric color coded filing

Medical record terminal digit filing

Timely response to medical staff and patients

Provided patient confidentiality

TECHNICAL SKILLS

10Key by touch, fax machine and copy machine

EDUCATION

Grossmont College – General Education Classes

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