Project Customer Service
Resume:
Laurie Miggins
***A Craig Henry Drive, Ottawa Ontario K2G 4M7
Home: 613-***-**** Email: ******.*******@*****.***
To Whom It May Concern:
I am submitting the attached resume for a position that will allow me to utilize my valuable experience in administrative functions, client
service, and project planning. You will recognize how my background, which includes working diligently with clients, collaborating with
senior management on project/design requirements, maintaining client accounts, and overseeing projects from start to finish, will be
valuable. I am certain that my expertise in these areas combined with my abilities in working closely with customers, providing timely
and professional service would be a definite asset to your organization.
I am recognized for my outstanding organizational, problem solving, and decision making abilities, as well as my skills in training
personnel and building capable, collaborative, and highly productive teams. I believe you will find that these attributes combined with a
professional background that spans more than 10 years will add considerable value to your organization. Most of my qualifications are
listed in the resume and a few are listed below:
o Created and implemented guidelines for production coordinator
Created and developed production coordinator responsibilities. Implemented guidelines and developed manual to assist future
coordinators in training.
o Phone List
Created and implemented excel phone list. Created excel phone list for clerks to access job related numbers with affiance. List
ensures phone numbers are organized for easy access. List was distributed amongst clerks for uniformity.
o Created internal daily report
Created an internal report based on agency sales. Report analyzed agents’ sales, progress and positive trends. Report instituted
as on-going process
I am confident that my knowledge, skills and abilities are a perfect match. I welcome an opportunity to meet with you to share my
qualifications and enthusiasm. Thank you for your time and consideration .
Sincerely,
Laurie Miggins
LAURIE MIGGINS
178A Craig Henry Drive, Ottawa Ontario K2G 4M7
Home: 613-***-**** Email: ******.*******@*****.***
CAREER OBJECTIVE
A results-oriented and dedicated professional offering expertise in the areas of accounting and payroll management, administrative
support, project planning, website development and data entry. I am highly skilled in troubleshooting workflow problems, resolving client
complaints, and monitoring projects from start to finish ensuring completion within budget and deadlines. I am eager to offer your
organization determination, strong work ethic, reliability and accountability. I have demonstrated exceptional knowledge and abilities in
the following areas:
o o Strong Oral and Written o
Demonstrated Expertise in Project Provide Informal Training & Job
Coordinating & Clerical Support Communication & Interpersonal Coaching for a Dynamic Workforce
o Skills
In-depth knowledge of website
o Comprehensive understanding in
creation and development
computer programs - Dreamweaver,
Flash Fireworks, Simply
Accounting, Quickbooks
o o Knowledge of MS Office Suite o
Skilled in Overseeing Workflow & Skilled in Analyzing Problems,
Monitoring Status/Deadlines including Word, Excel, and Troubleshooting & Making
PowerPoint, MS Outlook, A variety Recommendations
of internet applications including
MS Explorer, and Citrix
o o Maintain Work Schedules Ensure o
Prepare & Finalize Purchase Orders, Build Strong Relationships with
Reports and Documents Deliverables Are Met On-Time Customers, Vendors & Contractors
SUMMARY OF ACHIEVEMENTS
IMPLEMENTED PRODUCTION CO-ORDINATOR GUIDELINES
o Created and implemented guidelines for production coordinator
Created and developed production coordinator responsibilities. Implemented guidelines and developed manual to assist future
coordinators in training.
PHONE LIST
o Created and implemented excel phone list. Created excel phone list for clerks to access necessary hospital numbers with
efficiency. List ensures phone numbers are organized for easy access. List distributed among clerks for uniformity.
CREATED INTERNAL DAILY REPORT
o Created internal report of agency sales . Created an internal report based on agency sales. Report analyzed agents’ sales,
progress and positive trends. Report instituted as on-going process.
PROFESSIONAL EXPERIENCE
Telus (Telus Health) Communications Inc. 2014
Project Coordinator
o Responsible for medium sized, complex projects, cross-functional Operational System Deployment and/or Business Process
Improvement Projects with significant risk and business impact
o Provided overall direction to the formulation, development, implementation and delivery of a project
o Provided trouble shooting and software support to clients
o Planned and managed all aspects of a project including, but not limited to, scope, execution, and budget (if applicable).
o Required to manage projects comprised of multiple sub-projects.
o Evaluated project deliverable changes and determine their impact on related and interdependent tasks
o Identified variances and initiate corrective action to stay on target.
o Resolved and/or ensure appropriate resolution of all business and technical issues
o Identified and managed risks associated with the project. Develop and execute contingency plan
o Negotiated change in scope, budget or calendar with Project Owner and/or management.
o Developed detailed project plan. Monitor and control project plan. Conduct status review with team leader and management
Laurie Miggins
PROFESSIONAL EXPERIENCE
Telus (Telus Health) Communications Inc. 2014
Project Coordinator
o Developed overall communication plan for the project.
o Maintained effective communication of status with Project Owner, management, project team, and key stakeholders/end users.
o Understood corporate strategies and/or initiatives and translate them into practical project plans.
o Experienced in Business Requirements Analysis- Understood, analyzed, and documented the needs of business operations in
relation to existing processes and tools.
o Implemented CRM solutions.
o Interacted with Salesforce /ServiceNow CRM .
Nuance Communications Inc. 2012 – 2013
Production Coordinator
o Supported company in meeting contractual and production objectives
o Responsible for daily and weekly production improvement measures
o Engaged in continual communication with Medical Transcriptionists’ of individual production.
o Developed and maintained production team reports and key performance indicators
o Managed production databases
o Provided effective feedback in support system to Operations
o Engaged in communication with up to 30 contacts a day
o Developed production training material and manuals
o In collaboration with Operations, developed and implemented production guidelines and ongoing updates
o Assisted IT support with trouble shooting and installations
o Assisted Project Manager with data research and entry, reports, implementations and development
Ottawa General Hospital, Cancer Centre 2010 – 2012
Unit Coordinator
o Multi-tasked in a fast paced environment; interacting with multiple software systems
o Received patients (greeting and checking in patients) with highest quality of care service
o General office administration of module
o Scheduled patient tests and doctor appointments
o Transcribed physician orders
o Organized and processed patient charts
o Updated and maintained phone list
o Coordinated patient schedules
o Supply ordering, budgeting and maintenance
Allstate Insurance Inc. 2009-2010
Agency Office Manager
o Interacted with multiple software systems
o General office administration of agency
o Scheduled and coordinated internal agency meetings
o Provided quality customer service in being first point of contact
o Multi-tasked in fast paced environment
EDUCATION
Algonquin College, Ottawa, ON
General Arts - Human and Community foundations 2002
Confederation High School/ Elizabeth Wyn Wood Alternative Site
OSSD 2000
The Ottawa Hospital
Medical Terminology Certificate 2012
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