Customer Service Manager
Resume:
Trevlyn Benn
*** ******** ****-********, ** *****
Home: 347-***-**** E-mail:*******@*****.*** Cell: 646-***-****
SUMMARY
. Committed to quality in every task from personal interaction with co-
workers and customers to any service provided to the company.
. Organized and detail-oriented, proficiently utilizes interpersonal
skills in relating with a wide range of personalities.
. Flourish in both independent and collaborative work environments, and
able to consistently produce high quality work on time within a high-
pressure environment.
SKILLS
. Microsoft Word ? Telecommunications ? Customer Service
. Inventory ? Train New Staff ? Microsoft Excel
. Internet Research ? Order Merchandise ? Bank Rec's
EXPERIENCE Citibank, New York, NY
12/06-08/14 Head Teller
? Create an environment with guidance of the assistant manager to
ensure a positive and productive environment.
? Manage the tellers in accordance with Citibank's expectations.
? Resolve account service issues and respond to customer inquiries
promptly and effectively.
? Create relationships with existing customers to make their
banking
experience more personable.
? Provide positive feedback to co-workers to help improve customer
experience and build teamwork.
? In charge of Audit Preparation, Shipments in/out, teller cash
counts
transaction review, ATM processing, Wire Transfers, conducting
alarm test, sending end of day proof, travelers checks/gift
cards,
money orders, and official check inventory.
? Enhance teller authority
? Notary License
04/01 Sears Roebuck, Brooklyn, NY
Cashier/Sales Person
? Greeted and assisted customers with the selection of purchases.
? Handled customer inquires.
? Recommended, selected, and obtained merchandise based on
customer needs and desires.
? Performed cashier and stock inventory duties.
EDUCATON Baruch College, New York, NY
08/04-05 Principles of Accounting
GPA 3.0
09/01-10/02 Wood Tobe-Coburn School, New York, NY
A.O.S Accounting -Graduated 10/02
Contact this candidate