Customer Service Sales
Resume:
Nina D. Alfonso
Downey, Ca. *****
*************@*****.***
SUMMARY:
I possess strong written and oral communication skills pertaining to interacting with people in person or on the phone. I am friendly and enjoy helping others with whatever their needs maybe. I am detail orientated. I have the ability to defuse and solve difficult situations. I am a fast learner whom thrives on challenges. I am interested in a company that will allow me to utilize my skills.
EXPERIENCE:
08/13-07/14
Industrial, American Apparel La Mirada, CA
Adhere to safety standards, which required the usage of protective wear.
Maintaining a clean and orderly work area.
Trained in varies jobs through out the warehouse, such as; picking orders, tagging, packing and data entry.
Ensure orders contain quality items, correct size, color and style.
Operations of computer, packing system and hand held scanner.
04/05-11/05
Assembler, Abbott Lab Temecula, CA
Adhere to strict clean room standards, which required the usage of protective wear throughout the day.
Trained on various jobs on the Guide-Wire line.
Examine completed work pieces for defects, such as chips, specific measurements of lengths and widths.
Start machines, monitor their operations, and record operational data.
01/04-10/04
Collections, Citicard Rancho Cucamonga, CA
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Advise customers of necessary actions and strategies for debt repayment.
Persuade customers to pay amounts due on Sears’s credit accounts.
Record information about financial status of customers and status of collection efforts.
04/00-04/04
Customer Service Representative/Lead, Circle K Rialto, CA
Recommend, and help locate or obtain merchandise based on customer needs .
Resolve customer complaints regarding sales and service.
Plan and assist direct staffing and training.
Compute sales prices, total purchases and receive and process payments.
Maintain knowledge of current sales and promotions.
Maintain clean and orderly checkout areas and complete other general cleaning duties.
Greet customers and ascertain what each customer wants and needs.
EDUCATION:
Cerritos College Norwalk, CA
Psychology 01/13-Current
Kaplan University Phoenix, AZ
Criminal Justice 09/10-03/12
Corinthian School INC. Bryman Campus El Monte, CA
Medical Office Management 09/11 to 12/12
Whittier High School Whittier, CA
GED 09/90 to 06/ 94
Available upon request
Contact this candidate