Customer Service Manager
Resume:
Silvia Thomas
San Diego, CA 92154
*****@*****.***
Objective:
To obtain a position in which to utilize my skills, meanwhile seeking a long term position with
possibilities to grow.
Employment History:
Admin Manager, Safoura Massoumi Professional Dental Corp. 2012 Present
-
Chula Vista, CA
Duties include: Patient intake including registration, scheduling, phones, treatment case presentation,
financial arrangements, weekly reports on finances, insurance billing, unscheduled treatment follow up,
collecting/posting all insurance payments, AR clean up, customer service, completing paperless
environment/training in administrative and clinical departments. Implementing optimum use of dentrix.
Office Manager, Western Dental Services, Inc. 2002 2011
-
Chula Vista, CA
Duties include: Scheduling and confirming appointments including follow up visits. Filing, faxing,
answering multiple phone lines according to company telephone protocol. Hiring, managing and training
employees while overseeing the operation of a busy high
quality dental office. Enforcing OSHA regulations (universal precautions). Handling petty cash and
payroll: including budgets, financial plans and reports. Verifying insurance benefits and billing.
Presenting cases to patients as well as conducting financial contracts and coordinating insurance benefits.
Showing strong leadership skills.
Cashier, McDonalds's 1999 2002
-
San Diego, CA
Duties include: Providing excellent customer service at the front counter as well as the drive-thru. Close
and clean up. Filling orders, answering customer questions. Receiving cash payments and making change
for customers.
Education:
Chula Vista Adult School 2001-2002
Chula Vista, CA
Front office procedures/Medical Terminology
Certificate Obtained
Montgomery Senior High School 1997-2001
San Diego, CA
Diploma Obtained
Language skills:
Bilingual (English/Spanish) Type 50 wpm
Professional Qualifications:
Effective communicator, punctual, responsible, fast learner and can work well in a fast paced
environment. Excellent organizational skills as well as providing exceptional customer service. Use good
judgment and have a strong ability to work with people. Experienced in handling multiple phone lines.
Contact this candidate