Customer Service Manager

MINDY PENA

*** ** ** ******, *****, FL. *****

PH: 786-***-**** Email: ***********@*****.***

OBJECTIVE: To become an asset for a prestigious company that will utilize and expand upon all of my

skills and knowledge and therefore promote my growth as a professional.

PROFESSIONAL EXPERIENCE:

Petro Services (shell Gas station): Customer Services Representative. Hollywood, FL.

2013 Present

• Provide great customer service by greeting and assisting customers in a positive and

approachable manner

• Address and resolve customer’s inquiries, concerns, and complaints

• Assist the Store Manager with budgeting, inventory control and stock of supplies: Order, record,

organize, and transfer merchandise from stock room into store

• Under the direction of the Store Manager: I hired, supervised, trained, developed, and evaluated

employees (team members) regarding operating practices and procedures, and their sales

abilities

Group Ramos, La Sierra Store: Department Supervisor Santo Domingo, DR,

2009 2011

• Provide great customer service by greeting and assisting customers n a positive and

approachable manner

• Address and resolve customer’s inquiries, concerns, and complaints

• Assist the Store Manager with budgeting, inventory control and stock of supplies: Order, record,

organize, and transfer merchandise from stock room into store

• Under the direction of the Store Manager: I hired, supervised, trained, developed, and evaluated

employees (team members) regarding operating practices and procedures, and their sales

abilities

• Assisted with Payroll, Development and implementation of employee schedules, reconcile and

close cash registers, run end of day receipt reports and make deposits

• Support the Store Manager in loss prevention efforts

• Cover for, and assume certain management responsibilities in the absence of the Store Manager

• Establish inventory target levels and classification system, Liquidate excess inventory to minimize

exposure to obsolescence

EDUCATION:

Industrial Engineer Active student (On line) University Pedro Henríquez Ureña, Santo Domingo,

•

DR,PRESENT

Computer Business Applications Diploma Future Tech Institute, Miami, FL, 2014

•

Management University of the Caribbean, Santo Domingo, DR, 2006

•

High School Diploma. Santo Domingo, DR. 2000

•

ADDITIONAL SKILLS:

• Computer Skills: Proficient in Microsoft office systems, Internet Explorer, Windows XP

• Great ability to multi task while remaining detail oriented

• Able to work well independently or as a part of a team, great team leader/building skills

• Profound ability to remain calm during stressful situations and satisfactorily resolve any problems

• Great customer service skills, communication skills, and ability to easily adapt to fast paced

constantly changing environments. Bilingual.

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