Software Technician

Joseph O. Williams

Cell: 909-***-****

Email: **************@*******.***

Professional Summary

Dedicated IT Professional that is highly effective at maintaining repairs with laptop and desktop computers seeking a

role offering opportunities for long term professional growth and development.

Technical Skills/Abilities

Anti-virus software

Microsoft OS Windows XP, Vista, 7, 8

Data backup

Remote access technology

Microsoft office 2007-2013

Desktop and laptop diagnostics/repair

Hardware installation

Anti-virus solutions

System Upgrades

Windows Migration

Education

UEI College; Ontario, CA

Major

Computer Systems Technician

Certifications

Related Course Work:

Help Desk Support Technology

UNIX and Linux

Systems Architecture

Applied Networking

Windows Applied Computing

Server Operating Systems

San Bernardino Adult School; San Bernardino, CA

G.E.D. 2008

Major

General Studies

Professional Experience

Help Desk / Tier 1 Tech Support (contract) My Cured Computer Oct-2014 – Jan 2015

Received calls from new customers and subscribers regarding Pc related issues via VOIP system.

Used helpdesk CRM software to create tickets.

Remotely accessed PC’s using team viewer to troubleshoot issues.

Upgraded new customers to additional services and warranties.

Windows 7 Deployment Technician (contract) InSource, Inc./Unysis July-2013 - Dec - 2013

Perform Migration of workstations and laptops from Windows XP to Windows 7.

Perform back-ups of User Data from workstations using Rich Copy scripted back-up software.

According to Client standards, upgrade existing workstations with RAM and HDD or a complete workstation

replacement.

Perform pre-installation of Windows 7 with HDDs that have a department specific image.

Rejoin workstations to Client Network Domain and install necessary Applications, Devices and Drivers, upgrade the

Applications to the current version on request.

Perform start of Rich Copy restore for User Data and finalization of Windows 7 Post Configurations.

Verify User files, Drive mappings and Printers have correctly migrated onto new workstations HDD.

Remote Desktop Engineer (internship) Net Runner Global 2008-2009

Remotely updated PCs.

Remotely uninstalled unnecessary programs.

Remotely performed virus protection software installation and virus scans/removal.

PC Technician Self-employed 2008-Present

Resolved virus and malware issues.

Restored data, operating systems, files, documents and drivers.

Troubleshoot hardware/software problems

Maintained accurate hardware and software inventories.

Traveled up to 50 miles to meet customers on location to handle hardware and software issues.

Repaired and replaced hardware including motherboards, hard drives, and video cards.

Installed system software, including Microsoft Office 2007-2013 and Anti-Virus software.

Ordered necessary supplies and parts to repair malfunctioning hardware.

Upgrade PC hardware (i.e. ram, video cards, and hard drives motherboards)

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