Project Manager Customer Service

VICKIE L. PRESCOTT

***** ** ** ***** *******, FL 33323

954-***-**** ******@*******.***

CAREER OBJECTIVE

Certified Agile ScrumMaster and accomplished Business Analyst with over five years of experience in all

aspects of business analysis and technologies solution life cycles. Skills include outstanding written and

verbal communication and excellent interpersonal skills with Technical Teams and Business Stakeholders.

Desires challenging role as a Business Analyst with results driven ability to capture requirements and

communicate effectively with technology, executive, and business audiences.

SUMMARY OF QUALIFICATIONS

• •

Certified Agile ScrumMaster Five years Project Management experience

• •

Five years SDLC experience Ten years programming experience

• •

Distributed Server Applications (Disputes, Mainframe applications (Credit,

Reporting, DataPower Services, UI Portals) Collections)

• •

Languages: .Net, Java, Visual Basic, PRPC: System Architect Essentials I (v7.1)

•

Foxpro, MS Access, C+ Databases: MS Access, MS SQL

PROFESSIONAL EXPERIENCE

AMERICAN EXPRESS TECHNOLOGIES Plantation, Florida

Business Analyst / Project Manager, Worldwide Credit & Collections

Syntel, Inc. Sept 2012-Present

Technology services to Global 2000 companies

Achieved G1 and G1+ Business Partner Survey Ratings for several large scale global projects. Led

projects as Project Manager and collaborated requirements using SDLC Waterfall methodology as

Business Analyst. Projects spanned across multiple technical and business teams which included

new International Collections System migration, Proactive Reallocation, Customer and Amex

Imposed Limits and compliance Agency Settlements Early Write Off. Projects total costs exceeded

over $2 million dollars.

Accomplished successful AGILE quick releases for International Collections project for multiple

global markets collaborating User Stories as ScumMaster and led as Project Manager.

Successfully collaborated User Stories for AGILE project as ScrumMaster / Business Analyst for US

and global markets to accommodate existing and future credit and fraud strategies.

CMC Americas, Inc. /Tata Consultancy Services Jun 2010-Aug 2012

IT services, 300,000 IT consultants in 46 countries

Successfully led and implemented several projects as Project Manager and Business Analyst. Engaged

and collaborated with technical teams which included several Accounts Receivables and Letter Systems

for several global markets. Projects included compliance control spending on high risk charge accounts

and card member letters in applicable markets’ language.

3/6/15 AXP Internal Page 1 of 2

Vickie L. Prescott

13826 NW 22 Court Sunrise, FL 33323

954-***-**** ******@*******.***

AMERICAN EXPRESS TECHNOLOGIES Weston, FL Feb 1996 - Jul

2009

Lead Programmer Analyst, US Disputes

American Express 2006 Chairman's Award for achieving the instigation of development of automated

solutions and identifying infrastructure gaps for uplifting customer service. Projects included leading

the migration to new Version Control system (Subversion to CVS) and Disaster Recovery applications

for customers’ impacted by 2004 Tsunami in Thailand and 2005 Hurricane Wilma.

MCI – MASS MARKETS Pinellas Park, FL Oct 1993- Feb

1996

Programmer

1995 MCI Performance Award for successfully delivering reporting software for producing monthly

sales & call statistics.

PROFESSIONAL DEVELOPMENT

Agile & ScrumMaster Training, Scrum Alliance

PRPC: System Architect Essentials I (v7.1), Pega Academy

Intro to Java Programming, Project Management, Computer Science, Broward College, Ft. Lauderdale,

FL

Computer Science, St. Petersburg Junior College / University of South Florida, St. Petersburg, FL

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