Customer Service Sales

Rafael Parsegian

*** ***** ***** ****, *** ***, Glendale, CA 91203

Mobile: 818-***-****

*************@*****.***

Seasoned field applications/technical sales engineer with strong design foundation, management

experience and proven performance record in the semiconductor and electronics industries, looking for a

challenging position in technical sales & applications support, product development and product

management fields.

Professional Experience:

Patni Group, Glendale, CA

June 2013 - Present

Consulatant/New Business Development

• Sales account development targeting small financial businesses. Provide one stop business

solution and office automation consulting services, hardware/network configuration, deployment,

diagnostics and applications support/training.

• Responsible for the design and the configuration of customized client solutions that meet cost

guidelines and deployment timeframes.

Conexant Systems, Inc., Newport Beach, CA

March 1999 – March 2013

Sr. Field Applications Engineer

• Main technical member of the US West sales team with responsibilities for major corporate and

PC OEM accounts. Tasked to achieve design wins, market share and roadmap alignment through

managing complex customer engineering programs.

• Managed global, cross-functional team projects from pre-sales, to RFQ, through development

cycle, to manufacturing launch.

• As the sole owner of the customer relationships, consistently have met quotas and successfully

executed strategic planning to business objectives delivering increased revenue and growth in the

highly competitive semiconductor industry.

• Key direct customers with consistent design wins and market share included: HP, VeriFone,

Motorola, Hypercom, Lexmark, Dell, Gateway and Echostar.

• Duties included building relationships through excellent technical support and customer service,

coordinating sales efforts with cross functional teams, managing customer projects from inception

to final stage and expert knowledge of key company ASIC based solutions and technologies:

- Modems: Embedded analog data and Fax modems. Specialized in line side (DAA)

design/implementation and PTT agency approvals.

- Local Area Network: 802.11x, Wifi, Ethernet, Homeplug, and HomePNA.

- Wide Area Network: ADSL, VDSL, SHDSL.

- Audio: USB and embedded Codecs/HD audio with full DSP programming capabilities, VOIP.

- Video: Full line of single/multi channel video decoders for embedded and surveillance

applications.

- Multimedia Processors: ARM based audio/video streaming with CMOS sensor input with

HD encode & decode.

NewCom Inc. (Subsidiary of Aura Systems), Westlake Village, CA

August 1996 – February 1999

Director of Engineering, Multimedia Products

• Hired to build the engineering department from ground up with direct responsibilities for the

engineering staff recruiting and managing a team of ten hardware, software and technical

documentation engineers. Responsible for the overall product definition and specification, board

design including schematics capture and layout and development of multimedia and telephony

solutions which included ISA and PCI based PC add on cards for audio, data modem and video

products.

• Key factor in the design, development and production of one of the first TV based Web

browsing set top boxes in the market using an ARM7 based processor with native

RTOS/browser and application programs. The launch of this product was instrumental in

the company going public.

• Created and conducted technical presentations and responsible for writing application notes for

internal and customer use.

Reveal Electronics Inc., Woodland Hills, CA

January 1994 – February 1996

Sr. Product Development Engineering Manager

• Responsible for the engineering product development of telephony and multimedia peripherals

for retail and OEM markets. Duties included:

• Defining product specification, design, including schematics capture and board layout,

verification, component selection, prototype development and interaction with hardware and

software teams, marketing and device vendors in finalizing the end product.

• Writing standard test procedures and application notes for HW and SW, debugging and handling

the PTT agency and homologation approvals.

• Conducted technical presentations and training for internal and customer base.

Packard Bell Electronics, Westlake Village, CA

March 1989 – January 1994

Member of Technical Staff

• Responsibilities included developing test procedures for new motherboard qualifications,

BIOS/chipset compatibility verification and system integration evaluation involving various

multimedia and Ethernet networking add on cards.

• Development of test/debug applications tools to support new product prototypes.

• As a corporate trainer, responsible for internal and external course development and

staff/vendor training.

Education:

Loyola Marymount University

M.S. Electrical Engineering

University of La Verne

B.S. Computer Science & Engineering (Cum Laude)

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