Customer Service, Inventory Management, Schedualing...etc.

Alex dixon

objective

To effectively utilize my accrued knowledge and abilities in all facets of the industry and help accelerate the

success of your company.

I believe my proven work ethic, problem solving skills, knowledge of work flow and customer service, ability

to teach and manage any size team from three to one hundred plus people. Knowledge of food and capability

to work in any size kitchen environment, computer software and hardware trouble shooting, capabilities in

construction & maintenance as well as my understanding of the Hospitality Industry would be a benefit to

your company.

highlights

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• Whilst taking care of the point of sale for the movie industry accross Canada it was also

part of my duties to maintain the electrical and HVAC systems by dispatching the nessasary

parties.

• The proven knowledge to implement and/or maintain inventory systems.

• The ability to control and maintain a clean and organized establishment.

• Able to liaise between multiple parties.

• Extensive knowledge of the food industry, construction industry and nutrition.

• Experienced in management and training staff, in the restaurant and point of sale industries,

from teams of 3 to 100 employees.

Experience

February 2012–September 2012 Primacycorp Vaughan, ON

Software Analyst

• Provide level-1 software support/customer service for banks in Cayman, Barbados, Bahamas, Jersey,

Gurney, Macaw, Cook Islands, Luxembourg, Delaware (USA) and Canada for ‘Primacy Private

Banker’, and ‘Primacy Workplace’, complete banking solutions software for the offshore banking

niche.

June 2005–Oct 2011 Ptashnik Catering Toronto, ON

Catering

• Assist in all facets of the company including purchasing, preparing & delivery of foods.

February 2010–July 2010 Pastabilities Toronto, ON

Opening Chef

• Responsible for the training of staff, setup and running of the back & front of the restaurant

including, but not limited to; Purchasing, Receiving, Customer Service Point of Sale (Micros),

Product Development, Staffing (hiring, training and dismissing when necessary), and Packaging of

product.

April 2006–November 2009 Vennersys (formerly “VCS Timeless”) Toronto, ON

Support Analyst

• Training of all new team members.

• Provide level-1 and level-2 support for the Canada and UK queues for Vista Entertainment

Solutions, VPOS, and VennPOS. These are integrated point-of-sale, seat or room booking, and

concessions management systems for the boutique hotel, movie theatre and leisure park niches.

• Testing, launching, implementation and follow-through testing of peripheral devices.

• Provided on-site, level-2, technical support/training during the 8-month-long rollout of Vista at

Empire Theatres in Nova Scotia, New Brunswick, Ontario, Manitoba and British Columbia.

• Technical Support staff scheduling and training.

June 2004–April 2006 Cineplex Entertainment Toronto, ON

Helpdesk Technician

• Provided level-1 support and training for Vista Entertainment Solutions. As well as the legacy

HVAC, POS, Concessions and Staff Scheduling Management systems during system migration.

• Assisted with corporate IT systems merger between Famous Players and Cineplex Entertainment.

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Experiance proior to 2004

September 2002–June 2004-Famous Players-Helpdesk Technician.

1998–September 2002-Kestrel Construction-Owner.

1998–2000-Millies Cosmic Foods Operations Manager.

1998–2000-Millies Bistro-Tournant (covered all positions including expediting),

Restaurant Construction & Maintenance.

1996–1998-Post Productions Bistro-Chef.

1991–1996-Chefs Apprenticeship-Apprentice.

Education

• 2011- GeorgeBrownCollege–AutoCADFundamentals Toronto, ON

• Level #1 completed.

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• 2001 Novell Toronto, ON

• Completed CCNA, MCSE and Novell Certified Administrator Exam training program.

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2000–2001 Primetech Institute – Networking Technology Toronto, ON

• Novell Certified Administrator

• 1993–1994 George Brown College – Chef Apprentice Toronto, ON

• Completed Basic & Advanced.

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• 1989 Fredericton High School – GED Fredericton, NB

• Completed High School GED with an 89 percentile.

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References available upon request.

Contact this candidate