Support Engineer

DAVIS SIMSON

**** ***** ****** ***** • Lawrenceville, GA 30045 • 313-***-**** • *******.**@*****.***

CAREER PROFILE

Application Support • • Red Hat Certified

Technical Troubleshooting

DYNAMIC, RESULTS-FOCUSED PROFESSIONAL WITH A TRACK RECORD OF MANAGING APPLICATIONS AND PROVIDING TOP RATED

TECHNICAL SUPPORT. EXPERIENCED IN VARIOUS TECHNICAL IT ENVIRONMENT SUCH AS SERVERS, LOGS,

ASPECTS OF AN

DATABASES, AND CONFIGURATIONS. DEDICATED TO ANALYZING AND SOLVING TECHNICAL ISSUES WITH A PASSION TO EXCEL IN

DELIVERING QUALITY CUSTOMER SUPPORT.

CORE COMPETENCIES:

• • •

Linux Admin Monitoring Tools System Analysis

• • •

Server Installations SQL Batch Jobs

• • •

Troubleshooting Bash Documentation

• • •

Netbackup RHEL/CentOS Technical Support

PROFESSIONAL EXPERIENCE

Systems Administrator – E*Trade Financial Alpharetta, GA, June 2014-

Present

Linux administrator at the NOC for Etrade Financial. Handled all tasks associated with the role of a Jr. Linux

Admin. Strong skills in monitoring alerts, troubleshooting and escalation. Worked with a wide range of tools in a

large scale server environment.

Jr. Linux Admin with essential UNIX/Linux Skills

Experience with various monitoring tools - Nagios, AAG, Netcool

Deployed packages, TAR patches, Updated Configs. Engaged in productions rolls and co-ordinated

with developers to resolve issues.

Configures user access / permissions

Experience with trouble ticketing - Remedy System

Experience with Netscalers / Load Balancers – Configured and updated SSLCerts.

Batch Management experience, Control-M and CBSS

Executed Backups/Restores using Symantec Netbackup

Systems Analyst – Crosstel INC West Point, GA, August 2011-Feb

2014

Work with offshore programmers and support teams to gather requirements, manage releases and deliver

enhancements to our VOIP provisioning application. Responsible for all aspects of application including

providing 24/7 support to support team and end-users. Involved in technical troubleshooting to solve issues within

or related to application to resolve customer issues with excellent response times.

Actively monitor and supervise offshore programmers to maintain and develop features for in house

VoIP (Dot Net) application.

Provide 24/7 continued support for all 9 wholesale customers with remote troubleshooting and

problem solving sessions.

DAVIS SIMSON

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Data Center Experience – Install and replace HDD, Raid configuration, Server Installations, Cabling

and Labeling.

Install, troubleshoot and manage applications on Windows 7 / XP desktops.

Experience with MySQL and SQLyog including create, backup and restore Databases and MySQL

queries.

Created and maintained documentation on existing Voip application and third-party UI during each

release.

Undertook analysis, diagnosis and resolution of client problems via phone, e-mail & face to face

contact.

Diagnose and resolve hardware and software issues for company users with fast resolution times

IT Assistant - Georgia Gwinnett College. Lawrenceville, GA, December 2006 – February

2008

Assist the IT department in day-to-day operations such as helpdesk support, customer phone support, maintain and

install desktops, inventory management.

Examined, planed, designed, and installed new personal computer systems

Provided response and resolved customer inquiries

Provided mid-level IT customer assistance and problem resolution

Solved technical issues with student/faculty workstations, laptops and electronic equipment

Software Intern – Georgia Gwinnett College (May 2009- December 2009)

Gather requirements from faculty and other users for intramurals application.

Created UML diagrams for portal services software.

Assisted in deploying a new content management system for the GGC web portal.

Additional experience includes Chief Operating Officer, GGC Computer Society, Lawrenceville, GA, (2007-

2009) and

Tech Support Representative, MRM Energy, Norcross, GA 2007-2008

EDUCATION AND CREDENTIALS

Education: Bachelor of Science in Information Technology GPA: 3.3

Certifications: Red Hat Certified Engineer(140 039 488)

Red Hat Certified Virtualization Administrator(140 039 488)

Work Goals:

Provide and enhance Linux Support

Relinquish Responsibilities of being a Systems Admin

Increase skill level in bash scripting

Develop documentation standards for whole organization

Solving problems while maintaining a high standard of work.

Gain expertise into diagnosing server OS/hardware issues.

Contact this candidate