Technical Support Management
Resume:
Neeta Deshmukh
*******@*****.***
Alpharetta,GA
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SUMMARY:
15+ years of in-depth experience development, QA, Performance testing,
application technical support and configuration management including
requirement analysis, application design and modeling, programming,
database management, quality assurance, testing and supporting end users
with windows desktop applications,. Focused, dependable team player with
good work ethic. Proven ability working on multiple projects in a dynamic
support environment. Recognized project management skills, consistently
delivering complex, large-scale projects on time and within budget.
PROFESSIONAL SUMMARY:
Experience in global multi-platform environment: Windows,UNIX, Linux
Experience in supporting client/server and web based applications
In-depth experience in installing, maintaining, upgrading and supporting
end users with windows desktop applications, Online Banking applications
and SCM Tools applications.
Application support, configuration and maintenance of configuration
management tools (IBM Rational ClearCase, ClearQuest,JIRA and Subversion).
Deployed specially designed test scripts - Retrieved system metrics,
gathered and formatted statistics and ran analysis to identify system
issues.
Involved in entire QA Life Cycle, which includes Test Designing and
Execution of the entire QA process and documentation of Test Plans, Test
Cases, Test Procedures and Test Scripts.
Analyzed the specifications in the User Requirements Document, Functional
Specifications and Technical Requirement Documents to prepare Test plans.
Worked in agile methodology. Attended Daily standup meetings. Developed
Test Plan and Test cases based on the user stories (Functional
requirements)
Knowledge of performance and load testing bottlenecks, end-to-end
performance, and web performance measures like server response time,
throughput and network latency.
Excellent communication skills and strong background working with co-
workers and clientele to identify business objectives and establish
requirements.
Excellent customer service and Strong work ethics, Strong analytical
thinking, problem solving,
TECHNICAL SKILLS:
OS: MS Windows (Client and Server), Solaris, Red Hat Linux
Application Tools: MS Office Suite, MS Outlook, Active Directory, MS-
Project, Visual Studio, Visio, HP Test Director, HP Load Runner, QTP,
Selenium,Sharepoint 2010, Wiki, Citrix, VM, Remedy, Checkpoint Pointsec
(HDD encryption)
SCM Tools: ClearCase (Win/Unix) (UCM and Base), ClearCase Remote Client
(web based app) Subversion and ClearQuest, JIRA, BugZilla,HP Quality center
Languages: HTML, .bat, PERL, UNIX Shell Scripts, JAVA, Cold Fusion, SQL
Server,Oracle Access, Web 2.0, AJAX, HTML, XML,DHTML, PHP, CGI,
JavaScript, PL/SQL,Java, CSS,ASP, PVCS Content Manager, Interwoven Teamsite
QA Automation/Performance Testing: QTP, Selenium, Mobile Testing, Load
Runner,Rational Performance Tester, SeeTest Automation
Databases: Oracle, SQL server, Access, DB2
PROFESSIONAL EXPERIENCE:
XCEO, Inc. Santa Clara, CA
Jul 2014 to Present Senior Web Analyst
Developed and tested and maintain new features for BoardPortal PLUS with
database functionalists using Cold Fusion,DHTML,CSS,Javascript.
Executed SQL queries to compare the data in database with GUI and web
services
Closely went through all stages of testing life cycle and SDLC. Designed
and executed functional testing, Integration, Regression and System, UI
testing, Browser Compatibility, Back-end (Database) testing.
Developed and executed Test cases,Test Scripts from the data mapping
documents, functional Specifications for Corporate Governance, Executive
Leadership
Successfully resolved numerous issues escalated by technical support
agents.
Worked directly with third party vendors to identify hardware and software
problems as well as reduce downtime during outages
Created and maintained software project documentation including System Life
cycle Methodology documentations like deployment plans, etc.
Worked closely with development team and SQA team for product releases.
Flexible and Versatile to adapt to any new environment and work on any
project in team.
Nitor Software, Santa Clara, CA
Feb 2014 to Jun 2014 Senior Software QA Engineer
Worked in Agile environment, attended sprint plan meetings, daily standup
meetings
Involved in entire QA life cycle testing mobile apps with Android/iOS
platforms.
Good experience in come up test strategy for the mobile applications,Tested
the mobile app with emulator/simulator for different versions.
Performed UO functionality, interruption, forward and backward
compatibility, memory related testing of mobile app, Closely working with
the developers in fixing the issues by providing the screen shots and log
files.
Experience in Report generation with SeeTest manual tool, Good knowledge in
the mobile application automation using SeeTest Automation tool.
Wells Fargo, San Francisco, CA
2009 to 2014 Senior Configuration Management
and Tools Administrator
Supported 1400+ users with application installation and configuration
Ability to successfully manage multiple deadlines and multiple projects
effectively through a combination of business and technical skills.
Provided Primary Enterprise support for Rational Products (ClearCase
client, ClearCase Remote Client,ClearQuest in Unix and Windows Enviroment
with Oracle as backend DB for the enterprise.
Created Batch scripting, and setting up UNIX CRON Jobs, running and
chaining jobs.
Translate customer needs and requirements into application solutions
Created accounts, branching, merging, patch fixes, snapshots, and trained
users on the subversion control system, Rational ClearCase, and Rational
ClearQuest.
Involved in setting up the VOB, VOB storage, Administration of VOBs and
views.
Designed new record types and configured hook codes for ClearQuest schema
related changes.
Troubleshoot issues with any existing schema related information and
applied changes in ClearQuest designer.Prepared test data by executing SQL
queries.
Provided Implementation plan and test documents to test for changes in new
schema revision
Developed Performance Test Plan, Test Cases and VUGen scripts for the load
& Performance testing to perform testing using different load levels.
Created performance testing requirements by scaling down the transaction
volume for the environment, based on the production expected usage trends.
Customize Parameterization in DATA file using via LoadRunner to test the
application with different sets of data.
Inserted rendezvous points to create intense load on the server and thereby
to measure server performance.
Used various techniques like Ramp up, Ramp down, Transaction Point in Load
Runner.
Performed sanity and smoke testing on the application.
Performed unit, integration, functional testing manually
Performed security testing manually to check whether the user gets required
access privileges.
Monitored the CPU utilization, Memory Utilization and Identified
bottlenecks by observing the vmstat, Graphs from Controller as well as HP
Diagnostics, HP SiteScope.
Managed ClearCase and ClearQuest integration for various projects.
Architected the integration of ClearQuest to Subversion.
Testing and certification of new patches and versions of Rational Software
before releasing to Production environment.
Worked closely with DBAs to come up with Oracle stored procedures and
triggers to send emails from ClearQuest clients.
Implemented ALM related functionality in the schema to implement Agile
methodology.
Training, documentation and support to the team on daily tasks, creation
and maintenance of user groups and users.
Facilitated the Change Control Board charter and helped organize change
control board meetings.
Produced builds of products for use in testing and in production,
identified and implemented processes to strengthen, streamline and
automated build processes, maintained the source code change control.
Generated reports for test case execution and defect status reports.
Self-motivated, well organized and results driven
LSI Logic, Inc, Milpitas, CA,
1999 to 2009 Senior Software
Engineer
Provided web-based solutions using ColdFusion for new or existing systems.
Developed and administrated web-based projects which include the
evaluation for new products or services and configuration management and
Software Quality Assurance (QA) and testing experience with a wide variety
of projects and environments. Managed and administrated existing
Intranet,Vignette Collaboration,documentation distribution. Managed and
administrated secure customer based software build and releases.
Web based application development and administrations
Developed and implemented product release tool application for customers.
This tool tracks the details of customers, licenses, products and software
releases.
Program prioritization and resource analysis tool designed and developed
Program prioritization and resource analysis tool. This tool helps
management to maintain balance between potential products for target
markets and resource allocation.
Deployed the project tracking tool for digital media content management web-
based application used for the storage of new and existing media assets.
Involved in Full life cycle of software development and business reporting
application
IT Toos and application support and ClearQuest /Clearcase administrations
Implemented ClearQuest to manage Defects, Development Tasks, Test Cases.
Customization ClearQuest Frontend for different global groups such as
Hardware and Software. New UI resolved several issues, easy to use, locate
defects and generate reports
Deployed and administered ClearCase and Clearquest MultiSite and UCM
Maintained close collaboration with vendors to ensure timely support
whenever necessary.
Made effective and much appreciated suggestions for changes in the system
applications, and gave expert advice as to proper operation.
Trained end-users by means of verbal personal instruction and specially
designed documentations.
Worked productively together with the engineering and customer-support
teams.
Updated existing applications and tested new features for compatibility
with existing version of hardware and operating system.
Assisted in the database management and migration
IGC Communication, San Francisco, CA, Software Developer,
1997 to 1999
Designed and developed an Internet Dial-up access application. It collects
customer information. Provides several different plans such as single or
multiple users access. Created dynamic web Pages,. Developed testing tools
for ISP, general, generated standard and custom reports.
Perform ongoing technical support efforts and train newly hired personnel
Participated in software and upgrade implementations and utilized call
monitoring software to rate technical support calls.
Successfully resolved numerous issues escalated by technical support
agents.
Unisound Electronics Ltd, Bombay, India, Programmer/QA Engineer,
1994 - 1997
Developed Sales Order Processing management application for Super market.
Developed various reports like daily Sales Report, Customers over due
report, Order preparation reports etc.
Education
B. S. in Electronics Engineering, Marathwada University, India.
Professional Training:
Rational Base ClearCase, ClearCase UCM, ClearCase Multisite Administration
by IBM
Rational Clearquest and multisite administration, RPT Rational performance
Tester by IBM
QA Automation/Performance Testing: QTP, Selenium, Mobile Testing, Load
Runner
Intraspect Administration by Vignette
LiveLink Administration by OpenText
References:
Available upon request
Contact this candidate