Support Desktop
Resume:
JAY PATEL
************@*****.***
*ACTIVE GOVERNMENT SECURITY CLEARANCE* 65 Springfield Avenue
*UNITED STATES MARINE CORPS RESERVE* Hasbrouck Heights,
NJ 07604
[pic]
OBJECTIVE
To professionally and successfully utilize the skill sets developed as
a United States Marine and other educational/ professional experiences
in the field of information technology (IT).
SKILLS
. Constructing reliable paths for transmission of telephone,
facsimile, and digital data messages
. Linking tactical digital telephones and switchboards
. Providing corrective maintenance procedures
. Implementing fault isolation procedures for tactical
communications system links
. Routing analog and digital circuits
. Database management
. Installing local and commercial data circuit switching
. Communications security equipment repair
. Mobile security communications repair
TECHNICAL SKILLS
Operating Systems: Windows 95/98/2000/XP/Vista, Windows 2000/2003/2008
Server, MAC OS 8- x v10.0-105, and Windows 7/ 8
Networking: Windows 2000/2003/2008 Server, Windows NT Server, TCP/IP,
DNS, WINS, DHCP, Network Topology, Active Directory, Frame Relay,
ISDN, VoIP(Cisco), VSphere
Software: Microsoft Office 97/2000/2003/2007/7, Microsoft Outlook,
Microsoft Internet Explorer, AVG/ Norton/ and MacAfee Anti-Virus,
VMware, Adobe Photoshop, Cisco VPN, Microsoft Access, Linux, Citrix,
Ghost, Casper, Xenn Active Desktop, Landesk, Sales force, Credant,
Symantec Software Portal, Altiris Software Agent, Python
Hardware: HP and IBM servers, Cisco switches, Cisco WAPS, HP/ Lenovo
laptops and desktops, HP/ Cannon printers, Control 4, CCTV
surveillance cameras, HP POS systems, Cat 5/6 cable, Linksys/ Netgear
routers, Viju voice conferencing, Lenovo/ Dell docking stations, Dell
and Samsung monitors
EDUCATION
Thomas Edison State College
January 2015 - Present
Trenton, N.J.
Bachelor of Science in Information Technology
Relevant Courses: Software Engineering, Operating Systems, Management
Information Systems, Project Management
New Jersey Institute of Technology
January 2010 - December 2014
Newark, NJ
Relevant Courses: Advanced programming for I.T., Information Design
Techniques, Computer Systems Security, Industrial Organization and
Management, Introduction to Networking Technology
Marine Corps Air Ground Combat Center (MCAGCC)
May 2008 - November 2008
29 Palms, CA
Military Occupational Specialty (MOS) Completion: Field Wireman
Relevant Courses: Telecommunications Fundamentals, Telecommunications
System Troubleshooting and Maintenance, Unit Level Circuit Switch
Operator/Maintainer, Telephone Systems/ Personal Computer Intermediate
Repair
PROFESSIONAL EXPERIENCE
Senior Desktop Support Specialist/ Team Lead
December 2014-Present
Open Sky
New York, N.Y.
. Image, deploy, and maintain Windows and MAC desktop / laptop
computers.
. Utilize Google Admin and Gmail for user profiles.
. Provide support to executives directly(i.e.- CEO, CFO, CTO,
President, and Director)
. Manage all hardware, software, and technologies via SQL database.
. Planning and implementing technological changes and innovations on
a need to have basis.
. Researching cost effective ways to enhance technological equipment.
. Administer and provide support for network peripherals, network
connections, and physical/virtual servers.
. Configure and maintain Avaya, Cisco, and Polycom teleconference
technologies.
. Liaison between all technology vendors and president.
. Create user accounts, email, email distribution lists, and
administer user access rights via google admin.
. Performed backup, restore, upgrades, and syncing on wireless
enterprise devices.
. Maintain and upgrade applications on VMware server as needed.
. Setup and archived users via Open Directory.
I.T. Consultant (Founder)
April 2011-Present
Cutting Edge Technologies Inc.
Hasbrouck Heights, N.J.
. Install security cameras, audio visual equipment.
. Build supercomputers for server/ backup/recording purposes.
. Troubleshoot technical and hardware problems via client sites as well
as remote locations.
. Image computers using various windows operating systems and windows
software.
. Install and configure MAC desktop computers and IPADS for corporate
directory uses.
. Utilized Linux to image and configure POS systems.
I.T. Senior Desktop Support Specialist
September 2013-November 2013
CIT Bank New
York, N.Y.
. Provided desk side, phone, and remote support to over 500 users.
. Imaged and deployed Microsoft 7 X64 bit Windows desktops and laptops
to users as needed using Casper and Ghost.
. Re-imaged Microsoft Windows desktops using images stored on USB
memory sticks.
. Configured and installed new work stations including docks, pc's,
extended displays, and local/ network peripherals for new hires.
. Created active directory profiles and Microsoft Exchange accounts.
. Created distribution groups for various departments within the
company via Microsoft Exchange Server.
. Setup and maintained peripherals over the network for users to
utilize.
. Setup and troubleshot local peripherals for users as needed.
. Performed backup, restore, upgrades, and syncing on wireless
enterprise devices.
. Downloaded applications via Symantec Software Portal for users as
needed.
. Utilized Credant to secure user's data via cloud storage.
. Ran Credant deactivation scripts for users receiving password reset
prompts due to server/ software updates.
. Managed user's profiles for scanning to email for network shared
scanners.
. Maintained virtual servers via EMC.
. Maintained, upgraded, and migrated Cisco VOIP systems for users as
needed per infrastructure needs.
I.T. Desktop Support Specialist II
August 2013-September 2013
Phillips Van Heusen
New York, N.Y.
. Provided desk side and remote support to over 2000 users.
. Imaged and deployed Mac and Microsoft Windows desktops to users as
needed using Casper, Ghost, and network bootups.
. Re-imaged Macs and Windows desktops using ghost images.
. Installed new work stations for new hires, as well as active
directory profiles and Microsoft Exchange accounts.
. Assigned permissions for individual user accounts.
. Created distribution groups for various departments within the
company via Microsoft Exchange Server.
. Setup and maintained peripherals over the network for users to
utilize.
. Setup and troubleshot local peripherals for users as needed.
. Performed backup, restore, upgrades, and syncing on wireless
enterprise devices.
I.T. Senior Desktop Support Specialist July
2013-August 2013
A & E Television Network
New York, N.Y.
. Provided desk side and remote support to over 1500 users.
. Provided direct support to VP, SVP, CFO, and CEO and executive
assistants.
. Imaged and deployed Mac and Microsoft Windows desktops to users as
needed via WDS and Casper.
. Rebuilt pc's using intercompatible parts.
. Re-imaged Macs and Windows desktops using usb ghost images as well
as a network boot.
. Set up new work stations for new hires, as well as active directory
profiles and Microsoft Exchange accounts.
. Assigned permissions for individual user accounts.
. Created distribution groups for various departments within the
company via Microsoft Exchange Server.
. Setup and maintained peripherals over the network for users to
utilize.
. Setup and archived users via Open Directory.
I.T. Analyst
May 2013- June 2013 Public Theater
New York, N.Y.
. Provided support to over 300 end users.
. Provided access rights as needed for files, domain accessibility,
and network peripherals.
. Deployed workstations containing Microsoft Windows os.
. Provided remote support to end users at various job sites via remote
desktop connection.
. Generated Microsoft Outlook email address for users via Microsoft
Exchange.
. Performed installed of new peripherals and mapped them to the
network.
I.T. Consultant March
2013- May, 2013
Acadia Realty
Brooklyn, N.Y.
. Provided desktop support for over 1,000 users remotely and on site.
. Issued access rights for server files and folder permissions as
needed.
. Created email accounts via Microsoft Exchange for users as needed.
. Deployed and Migrated workstations equipped with Microsoft Windows
XP and 7.
. Monitored network traffic and provided accessibility wirelessly as
needed for field users.
. Reconfigured network switches to accommodate wireless surveillance
cameras, internet connections, and IP phone connections.
. Provided AV support for teleconferencing.
. Installed new peripherals and mapped onto network for users.
. Mapped company's network drives for individual user's workstations
as needed.
I.T. Consultant January
2013- February 2013
United States Information Systems
Pearl River, N.Y.
. Image and deploy workstations and or computer peripherals to all
departments as needed.
. Utilized Microsoft.net Framework to construct a build of Microsoft
Windows XP, 7, and 8.
. Monitored help desk trouble tickets through telecommunications and
Microsoft Outlook.
. Provided A/V, desktop, and network support to gym facility owned by
USIS.
. Upgraded desktop/laptop workstations as well as technological
peripherals as needed.
. Maintained server and network connectivity.
. Provided new and existing consultants access rights via Active
Directory as needed.
Field Wireman (0612), Reserve - Alpha Company,
January 2008 - July 2013
6th Communication Battalion, 2nd Marine Logistics Group (2MLG)
Amityville, N.Y.
. Combat Veteran - Operation Iraqi Freedom (OIF), Combat Logistics
Battalion 46, 4th Marine Logistics Group, May 2009
- March 2010
. Construction, operation and maintenance of networks connect key
outposts, control points and
headquarters with reliable paths for transmission of communications
systems
. Crypto logical programming of radios - PRC 115, PRC 110, SmartPek
. Established, maintained, and monitored telecommunications networks for
VOIP, NIPRnet and SIPRnet.
. Discovered and introduced novel method for communication with convoys
on patrol in immediate operating areas in real-time through text
messaging
. Assisted 1,000 marines with end user support using windows and mac
operating systems.
. Established ethernet connections using cat 5 and 6 cables in order to
program digital and analog switches.
. Provided end user desktop support and telephone support for windows
platform and MACs.
I.T. Consultant March 2007 -
December 2007
JP Morgan Chase Woodcliffe
Lake, N.J.
. Provided clientele with on-site consultation and services to ensure
customer satisfaction
. Performed audits of clientele's accounts
. Assisted with support to call center
. Maintained and upgraded network infrastructure and security
software and peripherals as needed.
. Installed, upgraded, and imaged new and existing desktop/laptop
workstations as needed.
AWARDS
Iraq Campaign Medal, Global War on Terrorism (GWOT) Medal, National
Defense Service Medal, Armed Forces Reserve Medal, Sea Service
Deployment Ribbon
Contact this candidate