Help Desk Technical Support

JAMES TAYLOR JR.

Irvington, NJ ***** **********@*******.*** 646-***-****

HELP DESK SPECIALIST

PROFICIENT AT MULTITASKING

PC Troubleshooting, PC Repair & Builds, Software/hardware installations, Networking, Wireless

configurations, Migrations, Systems Backups, Console Operations, Tape Operations, TCP/IP, DNS,

DHCP, Help Desk, Numara TrackIT, Remedy, Microsoft Exchange, Microsoft Office, Citrix, Active

Directory, Remote Desktop, Microsoft Windows Operating Systems( XP, Vista/7/8 ) A+ Certifications

( Passed 220-801 – 220-802 Pending )

PROFESSIONAL EXPERIENCE

Helaba Bank, 420 5th Ave. NY. NY August 2014 – Nov. 2014

Help Desk

. Provided Help Desk Support using Numara TrackIT Software.

. Performed Laptop Health Checks.

. Inventory of Computer equipment (Monitors & Desktops)

MASHREQBANK PSC, New York, New York July 2005 – January 2014

Help Desk

Provided Help Desk Support to the users at our NY Branch & Branches abroad (Dubai, Hong Kong)

Monitored the networks for Viruses, spyware, adware using McAfee’s EPO application.

Ensured all Computer generated reports were printed successfully and distributed accordingly.

Microsoft Office ( 2007, 2010 )

Windows Operating Systems (Windows NT, XP, Vista/7 )

Troubleshoot end users access to Citrix Servers.

Creating and removing users from network, resetting passwords using Active Directory.

Performed Systems Backups

Executed Daily Processing.

Constructed log books pertaining to the following: (Network & Systems access, Exception reports,

Problem logs.& Applications logs)

Maintained inventory of all the banks hardware (Servers, PCs, Printers, Copiers, Switches,

Firewalls & Routers) (HP, Cisco)

Maintenance Computer equipment, PCs, Printers (HP)

Systems upgrades, PC rollouts, Windows & Microsoft Exchange Migrations.

Coordinated and executed Disaster Recovery Process & testing in the event of real disaster.

AT&T DATA CENTER, Secaucus, New Jersey January 2003 – July 2005

Technical Support

Installation of computer equipment (HP, Dell, Servers)

Provided Technical Support to Clients Racking and Rebooting of their equipment ( Dell Servers)

Responsible for the Daily Tape Operation.

Shipping and receiving of Computer equipment ( Dell Servers, Cisco Switches)

Used Remedy ticketing system to resolve clients' open trouble tickets for reboots, hardware and

software installations and network troubleshooting to maintain the efficiency of the data center

operations.

EDUCATION AND CERTIFICATIONS

Education

BOYS & GIRLS HIGH SCHOOL

Metro Training Institute in Brooklyn

Major: Computerized Accounting GPA: 3.6

Awarded 3 Certificates from Global Knowledge Microsoft Approved Courses: (Course 922 NT

CORE) (Course 803 NT ADMIN) (Understanding Networking Fundamentals)

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