Customer Service Accounts Payable

Tracy M. Tufts

***** ****** *** 216-***-****

Cleveland, OH 44119 *.*****@***.***

SKILLS AND QUALIFICATIONS SUMMARY

• Diverse work experience in Finance, Accounting, Accounts Payable and Receivables, Credit and

Collections, Administration, and Clerical

• Excellent verbal and written communication skills

• Outstanding organizational and follow up skills

• Great customer service skills

• Knowledgeable in Microsoft Suite, Lotus, Oracle, PeopleSoft, QuickBooks, Access, PowerPoint, JD

Edwards and SAP.

EXPERIENCE

Cuyahoga County Public Library Parma, OH

Accounting Clerk Sept 2014-Dec 2014

• Received and verified control logs from library branches, included bank deposit slips, credit/debit transactions for

all branches, issued checks and prepared bank deposits

• Performed daily data entry of budget, purchase order adjustments and general journal entries and expenditures

• Distributed annual 1099 forms, opened mail, and maintained postage

Eaton Corp Brook Park, OH

Customer Support/Account Rep Aug 2013-Dec 2013

• Provided outstanding customer service for accounts payable processes within strict timeframes

• Handled accounts payable customer service hotline calls and e-mail box request

• Researched return checks and duplicate payments, issue voids, stop payments, resolved credit issues and

resolutions

Airgas-USA Independence, OH

Credit Collection Specialist Jan 2013-May 2013

• Performed daily tasks related to collection efforts of a portfolio of customer accounts

• Researched problems, work with internal and external customers to issue credits, correct invoices, pricing, etc.,

• Operated SAP system for all details, payments, inquiries, discrepancies, and monitored accounts

Nestle Solon, OH

Accounts Receivables Credit Coordinator June 2010-June 2012

• Processed incoming payments from customers with 99% accuracy rate

• Scanned all checks, credit cards, and wire transfer for audit prep and keyed high volume invoicing

• Imagined and indexed documentation generated for A/R customer payments

Case Western Reserve- Cleveland, OH

Accounting Associate Aug 2007-Sep 2009

• Analyzed and audit invoices for payment and generated detailed reports daily

• Keyed high volume invoicing for weekly payments

University Hospital (UPCP) Euclid, OH

A/P Specialist Feb 2001-Feb 2007

• Performed accounting functions necessary to process invoices for payment and provide reports for accounts

payable

•Processed T & E reports for UPCP doctors

•Reviewed daily audit on all invoices and expenses keyed for accuracy 1% error

EDUCATION

University of Phoenix Beachwood, OH

Accounting general classes

Wooster Business College Cleveland, OH

Word Processing Diploma

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