Manager Process

Anshul Arora

***-*/*,

GOVINDPURI, KALKAJI,

NEW DELHI

Pin: 110019

Email: **************@*****.***

Contact No: +91-987*******

CAREER OBJECTIVE

Caring, mature and responsible counsellor with one year of experience as a

Call Centre Executive. To work for an organization which provides me the

opportunity to improve my skills and knowledge to growth along with the

organization objective.

WORK EXPERIENCE

> Vodafone Call Centre, Okhla, New Delhi

October, 2014- Till Date

Job Responsibilities:

< Excellent in conveying the client's requirement to the team leader.

< Excellent in converting the cold calls in to new assignment.

< Expertise in taking follow up on daily basis.

< Expertise in working with a team.

< Attending escalation calls apart from taking normal calls.

< Conveying the client requirements to the team with regards to the

process.

< Attaining daily, weekly and monthly targets specified by the process.

< Adhering to the schedule as prescribed by the TL.

< Providing the feedback to the process manager at the end of the day.

> Idea Call Centre, Kalkaji, New Delhi

March, 2014 - September, 2014

Job Responsibilities:

< Excellent in conveying the client's requirement to the team leader.

< Excellent in converting the cold calls in to new assignment.

< Expertise in taking follow up on daily basis.

< Expertise in working with a team.

< Attending escalation calls apart from taking normal calls.

< Conveying the client requirements to the team with regards to the

process.

< Attaining daily, weekly and monthly targets specified by the process.

< Adhering to the schedule as prescribed by the TL.

< Providing the feedback to the process manager at the end of the day.

Educational Qualification

Qualification Institute Year of Division

passing

B.A Delhi University Pursuing

10+2 CBSE 2014 1st

10th CBSE 2011 1st

Technical Qualification

< Certification in Basic Computer Course

< 2 Months Banking Course

Computer and Technical Skills

Office Tools: MS Word, MS Excel, MS PowerPoint

Strengths

< Possess good analytical and problem solving skills.

< A dynamic person who can adapt easily to new concepts and

responsibilities.

< Self-motivated; able to set effective priorities and implement plans

to achieve goals

Personal Details

Name: Anshul Arora

Date of Birth: 07th November 1995

Nationality: Indian

Present Address: 652-A/7, Govindpuri, Kalkaji, New Delhi

Permanent Address: 652-A/7, Govindpuri, Kalkaji, New Delhi

Date:

Place:

Anshul Arora

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