Customer Service Data Entry

Veronica J. Guilyard

**** ****** ******, ***. *, Pittsburgh, PA 15213

814-***-**** ****************@*****.***

EDUCATION

Robert Morris University, Moon Township, PA

Bachelor of Arts in Corporate Communication

Army Reserve Officer Training Corps (ROTC) Cadet Graduated May 2014

Cumulative GPA: 3.51/4.0

Army Medical Service Corps Basic Officer Leadership Course Graduated

Sept. 2014

PROFESSIONAL EXPERIENCE

Lead Staffing Consultant, Express Employment Professionals

December 2014 to Present.

. Manage six phone lines on a daily basis, check voicemails, emails, and

fax frequently during the day. Provide excellent customer service and

record all contact. Attention to detail is very important.

. Schedule interviews and interview all possible associates. Conduct

background checks and drug screens.

. Ensure that all required paperwork is completed appropriately during

interview process such as the: W2, I-9, and tax residency forms

. Heavy data entry in associate files and client files daily.

. Clerical duties include: filing, email, fax, and light payroll duties.

Healthcare Administrator, Army Officer, Pennsylvania Army National Guard

April 2009 to Present

. Manage training schedule and evaluate composite risk management (CRM) for

all training events for my medic platoon. (Consisting of 25 soldiers)

. Previous positions held within the Army: April 2009 - September 2010:

Enlisted soldier within the Army Engineer Corps achieving rank of

Specialist within 18 months, September 2010 - April 2014: Army ROTC

Scholarship Recipient and Full-tuition Scholarship Cadet at the

University of Pittsburgh, May 2014 to Present: Commissioned into the

United States Army as a Second Lieutenant

Promotion Coordinator, J&L Marketing

Sept. 2012 to Nov. 2014

. Represented J&L Marketing, the nation's highest rated automotive

marketing agency, at the release of the BMW i3 in North America.

. Represented J&L independently at automotive marketing events. Conducted

customer surveys, light data entry, and produced statistical data to

present to over 30+ host dealerships.

EXTRACURRICULAR EXPERIENCE

Multicultural Student Services Intern, Robert Morris University

Fall 2014

. Recruited 15+ students to join the Multicultural Student Program Board.

Achieved prestigious Ambassador of Equality Award from Robert Morris

University.

. Designed and managed successful programs and initiatives under the

Multicultural Student Services programs?

Multicultural Mentor, Robert Morris University

Feb. 2012 to Jan. 2014

. Balanced working under the Multicultural Director directly, teaching

Freshman Seminar, mentoring students, and going to class full-time in

college.

. Assisted Multicultural Director in facilitating student activities and

provide emotional support to foreign students

Ambassador in Vietnam, Army ROTC Culture and Language Program

Summer 2012

. Selected as one of the top 21/1,100 cadets to represent the United States

Army and conduct English training as an English Second Language (ESL) in

the launch of CULP in Vietnam.

Diversity & Inclusion Student Body Chair, Robert Morris University

Jan. to May 2012

. Interviewed high power individuals for the Diversity & Inclusion Chief

Executive Officer of Robert Morris University and assisted in the 18-

week search and hiring process.

LEADERSHIP/HONORS

Named to the Who's Who in American Colleges and Universities 2013 and 2014,

Presented in the RMU Leadership Conference 2014 (undergraduate research),

Member of the National Society of Collegiate Scholars, Army ROTC Cadet

(Four-year scholarship cadet), and Robert Morris University Ambassador of

Equality Award Winner

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