Support Active Directory

Yohannes Zerai

Phone: 206-***-****

Email: *************@*******.***

Technical Skills

Network/Windows: Win XP, 7/8, Server 2003/2008 server, Active Directory,

WDS, WSUS Server, DNS/DHCP Server, Hyper V, DFS, File and

Print Services, TCP/IP.

Office 2007/2010. HP/Dell/Lenovo laptop and desktop systems

repair/troubleshoot.

Database: SQL Server 2008/2005, writing basic T-SQL commands,

Backup/Recovery database.

Professional Experience

Microsoft/Allyis, System Engineer Redmond, WA

4/2012 - Current

. Troubleshoot incident, application issues and implement solutions

related to Red Prairie, Microsoft Dynamics POS, CRM, Day Force, AX,

Windows Platforms, and W2K8 server.

. Perform upgrades configuration and maintenance changes on SaaS

applications, such as Day force.

. Configure web based application, troubleshoot issues related to backend

SQL server and IIS.

. Collaborate with third party vendors to run various SQL queries to

resolve issues in the applications.

. Troubleshoot Point of Sale (POS) systems related to hardware devices,

performance and application.

. Hardware imaging of desktops, tablets, VeriFone devices, mobile phones

and other hardware devices.

. Administer production servers and services that range from windows

services, SQL DB backend, and background jobs

. Collaborate across functional groups L2, Cisco, Incident Management to

identify problems, monitor incidents and drive expeditious resolution

based on priority.

Manson, Support Admin Seattle, WA

8/2009 - 4/2012

. Provide application, network and desktop support to 500+ users in 5

states and remote offices, and joint project partners via email, phone

and in person.

. Application support and upgrade or AutoCAD, Office 2007/2010, and

Shoretel VOIP system, Active Directory, and W2K3 Server, Terminal

Services, WDS Imaging setup.

. Manage Active Directory in multiple sites, creating and modifying

accounts/groups, modifying group memberships, logon issues,

connectivity performance, establishing permissions to various sites.

. Setup and deploy new images for Dell laptops/desktops. Maintain and

upgrade software and hardware. Provide Windows 7/XP support and

troubleshooting

. Troubleshoot various applications in various sites running on Terminal

Services. SQL Server 2005 application support, creating user accounts

and setting permission levels and troubleshooting. Worked with Sr. SQL

DBA to perform basic tasks in management studio.

EMP, Systems Administrator Seattle, WA

4/2006 - 4/2009

. Provided support for desktop, application and network issues.

. Managed Active Directory network, which involved creating and modifying

user accounts, security groups, OUs, modifying group memberships,

Active Directory replication issues, file/printer services.

. Worked with Database team to provide application support for Raisers

Edge, and Gateway ticketing systems. Configured user settings,

installed software, and printer issues.

. Setup, install and imaged IBM desktop and laptops running Windows

organization wide, repaired hard drives, motherboards, Memory, CPU and

other IBM/Lenovo components.

. Provide hardware support for Blackberry's, printers, VOIP Cisco IP

phones which included creating user accounts, routing and configuring

phone settings, and troubleshooting IP phones.

. Installed and supported MS Office 2003/2007, Excel, Word, Outlook,

PowerPoint problems.

. Provided technical and support documentation and how to manuals for end

users to use.

Boeing, Support Analyst Bellevue, WA

9/2005 - 3/2006

. Provide Tier 2 support to various desktop and remote users in a very

fast paced environment.

. Troubleshoot Windows 2000/XP, network troubleshooting and application

support.

. Active Directory management, troubleshoot Dell computer hardware, and

other components.

. Installed and supported MS Office 2003/2007, Excel, Word, Outlook,

PowerPoint problems.

Children's Hospital, Security Analyst Seattle, WA

2/2005 - 8/2005

. Active Directory administration which includes managing user accounts,

creating/modify/delete user accounts, Distribution groups, manage

permissions, and access rights to entire hospital systems.

. Maintained file servers and provided network support with Windows

Server OS.

. Worked with various departments to support of security and user

accounts within the Lawson ERP.

. Maintains and supports Windows desktop and applications (MS Office

Suite).

. Assisted with upgrade of applications such as ERP Lawson and other

internal systems.

Safeco, Tech Support Redmond, WA

8/2004 - 1/2005

. Hardware and software support and problem resolution for local and

remote end users. Provided and troubleshoot Windows OS user account,

profile, network related issues.

. Desktop Application support, and Ms Office support (Outlook, Word,

Excel, PowerPoint)

. Troubleshoot and resolve hardware, software, and Network connectivity

problems using command line such as ipconfig, nslookup, nbtstat,

tracert, performance issues on the network, and slow logon issues

. Provide support to laptop users traveling and configure wireless setup

for internal users

Education

SQL Server Specialist - University of Washington

Created Modular user-defined functions and stored procedures

with error handling, Disaster Planning and Recovery, SQL Server

Optimization, T-SQL, Reporting Services (SSRS), Backup/Recovery

and High Availability (Database Mirroring, Log Shipping and

Failover Cluster)

B.S. in Computer Information Systems, DeVry University

Pomona, CA.

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