Sales Customer Service
Resume:
STEVE ATTWOOD
Roseville, Ca. *****
********@*****.***
PROFESSIONAL PROFILE
Highly accomplished team-oriented professional with a proven track record achieving strategic goals under
extraordinary challenges in ever-changing environments dominated by high expectations.
An effective combination of interpersonal and communication skills accentuate ability to recruit, build, motivate, and
retain solid teams of multi-disciplinary professionals working collaboratively to accomplish clearly developed
objectives.
A keen attention to detail and strong organizational skills, coupled with visionary strategic planning, highlight
capacity to focus on client needs, meet client demands, and to provide an exemplary level of customer service,
satisfaction and retention. Significant and proven track record of sales, profit enhancement and revenue growth.
Adept at establishing efficient, stream-lined operations, turning around underperforming business units, and
instituting a standard of excellence for others to follow.
Areas of expertise include:
Enterprise Software sales, account management, and implementation of business process outsourcing (BPO),
Document/Records Management, Imaging and ERP systems.
Significant and proven history of sales, client relationship management, profit enhancement and revenue growth.
Extensive work in identification, analysis, and documentation of requirements, workflow, process and procedure
improvements and end user testing.
Utilize advanced development techniques to collaborate and make decisions together quickly and effectively.
Strong proactive value-based leadership style with ability to motivate people to meet business goals.
Management and ownership of P&L with significant business growth and focused leadership.
Demonstrated ability to develop and successfully execute strategically sound business plans for both growth and
turnaround business ventures.
Vendor Management, including performance metrics, accountability/quality, risk management and contract
negotiation.
PROFESSIONAL EXPERIENCE
Sales & Sales Training Consultant
Independent Contractor 2014 - Present
Developed sales strategy, training programs, compensation plans and staffing resources. I’m ready for real challenges
with real companies in the area of document conversion services, document management systems, document
management software, business process improvements, enterprise resource planning and strategic sales and
marketing programs to help develop programs and strategies for success and growth in these challenging times.
DataBank IMX Electronic Document/Content Management
General Sales Manager 2011 – 2014
Manage a team of over 60 ECM/BPO professionals including field staff, customer service, sales, warehouse,
transportation, finance, and production.
Sales Manager and Senior Software Sales person exceeding a personal quota of $1M in annual new system sales
Management and ownership of P&L with $8 million in annual revenue.
Improved process through consolidation of roles and focus on key metrics.
Achieved 105% of a Revenue goal of $8.2M in 2013
Achieved 114% of a Revenue goal of $7.5M in 2012
Achieved 121% of a Revenue goal of $6.8M in 2011
Deliver world class service, with a customer satisfaction rating over 98%.
Multi-Unit Management, vendor mgmt., contracting, negotiating, risk management, and auditing.
Extensive work in data analysis using quantitative methods across different business environments to facilitate
process improvement and cost reduction using development principles to match the speed of the market.
Shred-It Document Destruction Company
District Sales Manager 2009 - 2011
Oversaw sales and operations for multi-unit offices in Northern California for a Document Destruction Company.
Full P&L responsibility.
Overseeing sales, operations, and administrative functions.
YTD at 113% of Budget.
Focusing on delivering World Class service.
Extensive field work with team to coach, train, mentor, and motivate.
GRM Information Management Services, Information Management and Security Company
General Manager 2007 - 2009
Manage a team of 35 professionals including field staff, customer service, sales, warehouse, transportation,
finance, and production.
Management and ownership of P&L with annual revenue of $3.5M.
Extensive work in software sales of Document Management ECM systems
Responsible for establishing and managing vendor relationships including contracting, negotiating, and auditing.
Business process analysis and development including need assessment, requirements gathering, process/procedure
development and reporting to stakeholders.
Iron Mountain, Inc. Information Management and Security Company
Regional Sales Manager, Northern California 2001 - 2007
Responsible for $18 Million in annual recurring sales.
Recruited and trained a solution selling focused sales team.
Achieved 122% of quota in 2003, was awarded Chairmen’s Club.
Achieved 118% of quota in 2004, was awarded Chairmen’s Club.
Achieved 117% of quota in 2005.
Received Q4 2004 Customer Satisfaction Award for leadership.
Initiated a continuous process improvement program for sales and operations including assessment, requirements
gathering, documentation, virtual team management and post development review.
Fourth Shift Corp. ERP Software Sales & Implementation
Sales Rep / Western Regional Manager 1994 - 2001
Overall responsibility for the day-to-day operations of the Western US Team.
Top sales producing area Q1 ’00.
Achieved 110% of Personal Quota in 1998, including Presidents Club.
Achieved 116% of Personal Quota in 1999, including Presidents Club.
San Jose Medical Center 1985 – 1994
Project Manager / Business Analyst
Primary responsibility for working with end uses to on project analysis, development of requirements
documentation based on business requirements, implementation plan and testing documentation.
System analysis and design for a hospital wide HIS systems.
US Air Force – Military Police 1977 - 1981
University of Phoenix 1990 - 1992
Bachelor of Science in Business Administration
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