Project Manager Technical Support
Resume:
Tom Cordes
Camdenton, MO ****0
Home: 573-***-****
E-Mail: ******.***@*****.***
Facebook: http://www.facebook.com/cordes.tom
LinkedIn: http://www.linkedin.com/pub/tom-cordes/41/b02/6a9
Summary:
I have several years of experience at all phases of the SDLC. I have been involved in the
planning, analysis, design, implementation, and support / maintenance of software at
some point in my career. I have a passion for software design and implementation; the
creation of a new project that solves a business problem is something that I thoroughly
enjoy. I feel confident that as an addition to your team, I can help move your project
from a concept into a reality. I also have experience with infrastructure projects and
would welcome the opportunity to expand upon that realm of my experience.
Recent Achievements:
EngagePoint --- January 2014 – Present:
Level II Technical Support Lead
• Worked closely with Director of Software Support Services to provide daily
instruction and leadership to team members
• Catalogued and categorized trouble tickets
• Provided level 2 technical support for clients when working on production issues
• Performed incident management of critical and major incidents
• Successfully implemented an automated workflow for level 1 technical support to
eliminate the backlog of incidents
• Successfully implemented an automated workflow for level 2 technical support to
reduce the backlog of escalated incidents
• Chaired weekly status meetings with the State of Missouri FSD stakeholders
• Worked closely with several State of Missouri FSD stake holders as well as the
development team to establish priorities and define software enhancement
releases
EngagePoint --- August 2013 – January 2014:
Scrum Master / Project Manager
• Worked closely with Solutions Delivery Manager and other Project Managers on
daily basis to determine company strategic goals regarding our new software
releases
• Developed and instituted our modified agile approach to software development
• Performed Scrum Master duties for approximately 30 staff members over several
teams
• Performed Project Management for a team of 7 Java developers
• Assisted our effort to meet deadlines to replace the state of Missouri’s Medicaid
system and integrate with the federal data hub
Affiliated Acceptance Corporation --- October 2009 – August 2013
Scrum Master / Project Manager
• Worked closely with COO, CIO, CTO, and Product Owner on daily basis to
determine company strategic goals regarding our new software releases
• Worked closely with managers from other departments to help ensure both
company policy was followed as well as helped shape our corporate culture
• Instituted agile development methodology department wide utilizing SCRUM
• Successfully removed impediments from teams and helped them become self
organizing and efficient
• Coached staff members and helped them convert from traditional waterfall
development to agile and iterative development
• Successfully led a team in our effort to become PCI-DSS compliant
• Successfully lead a team of several programmers, business analysts, graphics
designers, and software testers to completely replace our business processes from
a mainframe system to a web based platform built upon an SOA architecture
using ASP.Net MVC.
• Managed a small team responsible maintaining legacy systems an increased their
performance by as much as 100 percent.
Lake West Ambulance District – May 1998 – May 2012
Paramedic
• Provided patient care in emergency situations
• Directed teams of two to ten responders in emergency situations
• Kept a cool head and thought outside the box several times to come up with
innovative solutions to challenging problems
Columbia College --- August 2009 – June 2012
Adjunct Faculty
• Instructed several classes of small to medium size
• Taught both technical, programming courses, as well as business and management
courses.
• Designed 4 courses from the ground up, including coursework, tests, syllabi, etc.
• Presented material in a manner that was easy to comprehend and provided
knowledge to students.
United Wholesale Products --- January 2008 – September 2009
IT Manager / Project Developer
• Performed all areas of the SDLC from requirements gathering, gap analysis,
development, testing, to post installation support.
• Successfully developed mission critical applications for several multi-million
dollar corporations.
• Designed inventory-forecasting tool for a large greeting card company.
• Supervised and led small teams to successful implementation of several projects
for other companies.
3 Monkeys Technology Services --- October 2004 – January 2008
Lead Programmer / Project Manager
• Performed all areas of the SDLC from requirements gathering, gap analysis,
development, testing, to post installation support.
• Successfully compiled and developed client requirements for several large
projects
• Developed several large applications including a reservation system, an
accounting system, and a patient assessment system.
Technical Skills:
Languages: VB.Net, ASP.Net, ASP, VB, HTML, Javascript, JQuery, C#, XML
Databases: Microsoft SQL, MySQL, Access, SQL Lite, FoxPro
Software: Jira, ScrumDo, Curam, SalesForce, Visual Studio, All MS Office
products, MS Visio, MS Project, Flash, EMS SQL Manager, MS
SQL Management Studio, MySQL Admin, Adobe Photoshop,
Adobe Flash Streaming Server, IIS, MS DNS, Mail Enable,
Argosoft Mail
OS: MS Windows 3.1 – 8, Windows Server, IOS, Mac OsX, Android
Education:
Harrison High School
General Education Diploma. Extra Curricular Activities: Band, FBLA, May 1995
University of Phoenix
Bachelors of Science in Information Technology, August 2007
University of Phoenix
Masters of Science in Information Systems, December 2008
SCRUM Alliance
Certified SCRUM Master, August 2012
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