Customer Service Technical Support

Ahmadou Kane

**** ******* *****, *********, ** 48197

Cell: 734-***-****

Email: ******@******.***

*******@*******.**

Objective: Seeking an Information

Technology/ Help Desk or any Bilingual French/English position where my computer skills,

troubleshooting software and hardware abilities, data processing, and interpersonal skills will prove a

valued asset to an organization.

PROFILE SUMMARY:

An organized French (Canadian) bilingual IT professional offering more than 4 years of

•

experience in providing technical support and customer service

• Skilled in analyzing and troubleshooting hardware, software and network related issues desktop

computers, laptops and various hardware/software components and IT network peripherals

• Equipped with excellent customer service and communication (English/French Canadian)

Committed in providing the highest possible standards of customer service and support

•

Self starter, can work with minimal supervision; proven ability to motivate, and evaluate customer

•

service

• Self starter; can be depended on to complete a task under minimal supervision

TECHNICAL SKILLS:

Software: Microsoft Office (Word, Excel, PowerPoint, Outlook, Access) QuickBooks and PTOS

Networking & Protocols: Cables, TCP/IP, UDP, DNS and DHCP

Operating System: Windows Server 2003, 2008 and 2012, Windows XP, Vista, 7 & 8, and Linux

System.

Devices: Computers, Tablets, Routers, Switches, Printers

Language: Fluent in French (Canadian & European), English, and Wolof (Senegal native language)

PROFESSIONAL EXPERIENCE:

Ypsilanti Rehabilitation Services Inc., MI October 2010 – Present

Help Desk Technician Administration Team

Troubleshoot hardware, software and network related issues; install and manage application

•

software, repair computers hardware issues

Remove malware, cookies and viruses

•

Troubleshoot connection applications software malfunctioning

•

• Control connectivity from client’s machine to the server

• Provide technical support to end users and interfaced with a service desk and IT support team to

achieve deliverables supporting the client

Answer calls and log all customer questions and issues accurately and efficiently

•

• Answer inbound patient calls, schedule appointment, performing outbound calls to patients to

deliver or receive information

Perform data entry, filing, verification of program eligibility documentation

•

Process payroll biweekly, insurance billing weekly and generate monthly end report

•

• Fully committed in providing the highest possible standards of customer service and support

Proven ability to motivate, and evaluate customer service

•

Hyundai KIA America Technical Center, MI October2014 Present

Bilingual Technician (Project Based)

Multimedia Monitoring System (English & French mode)

•

Test Navigation System, audio system and Media connection

Download Logs files

Create Spread Sheets, and do reports.

Voice Recognition (English & French mode)

•

Test voice Command

KFC, MI May 2011 – August 2011

Customer Service Representative

provided the highest possible standards of customer service and support

•

answered incoming phone calls

•

provided assistance to customer with their needs

•

Took orders.

•

Provided report

•

OTHER PART TIME/ON CALL BASIS JOBS:

Senegalese Association of Michigan (SAOM) 2012 – Present

Vice president 2014 – present.

•

Coordinating and scheduling meetings.

•

Providing Assistance in a community.

•

Resolving issues.

•

Organizing events.

•

Student Association of Law School, Board Member 2007 2009

Provided Assistance to new students.

•

Represented students to faculty meetings

•

Senate, Temporary Representative (period of elections) 2006 2009

Represented the Senate in different location of vote.

•

Counted the numbers of vote.

•

Provided report

•

EDUCATION

Associate in Applied Science: Computer and Network Security, Washtenaw Community

•

College December 2014

• Bachelor Science in Information Assurance, Eastern Michigan University – Expected

Graduation date: May 2016

OTHERS:

Certificate in CPR 2011 and 2013

•

Certificate in Private Law 2009

•

• Certificate Office Administration – May 2008 (Cheikh Anta Diop University of Dakar,

Senegal)

Contact this candidate