Customer Service Representative

Kisha Henderson

Customer Service/Cashier

*** *** ****** ** - ****** City, NJ 07305

************@*****.*** - 201-***-****/908-***-****

Highly enthusiastic customer service representative with 4+ years client interface experience. Dedicated

customer service representative with motivation to maintain customer satisfaction and contribute to company

success.

CORE STRENGTHS

• Customer service oriented

• Excellent communication skills

• Cash management

• MS Windows proficient

• Energetic work attitude

• Fast learner with a wide range of practical skills

• Enthusiastic developer of good relations with clients

• Strong organizational skills

WORK EXPERIENCE

cash handling

bjs wholesale - Jersey City, NJ - May 2013 to February 2015

Responsibilities

Helping WIT cashier

Accomplishments

Making customers happy

Skills Used

Smile greet meet

Dietary Aide/Cook

Jersey city medical center - Jersey City, NJ - February 2013 to August 2013

Responsibilities

Tray passing

Accomplishments

Helping patient's wit they food.

Skills Used

Help serve breakfast, lunch, dinner

maintenance

ABM - East Rutherford, NJ - January 2011 to January 2012

Responsibilities

Work for the event..

Accomplishments

Cleaning up very quickly..

Skills Used

How to live clean

teacher assistant

MORNING STAR DAY care - Jersey City, NJ - August 2010 to August 2011

Responsibilities

Watching kids..taking them FOR walks..etc

Accomplishments

Keeping the children HaPpy

Customer Service/Cashier

Lowes - Jersey City, NJ - July 2007 to September 2010

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Computed

accurate sales prices for purchase transactions.

Security Guard

Direct Response - Jersey City, NJ - April 2002 to April 2007

Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems,

and providing new product information. Assisted customers in person and via telephone.

Tax Preparer

H&R - Elizabeth, NJ - December 2005 to January 2006

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and

efficiently Cross-trained and provide back-up for other customer service representatives when needed.

Sales

Macy's Corp - Jersey City, NJ - April 2003 to May 2004

Successful acquired an average of 180 new per month at an understaffed customer service company,

generating a 12% growth in revenue. Greeted customers entering the store to ascertain what each customer

wanted or needed.

Housekeeping

Johnson city Hospital - Tennessee - January 1995 to January 1996

Responsibilities

Cleaning rooms etc

Accomplishments

I moved

Skills Used

Washing bathrooms etc

EDUCATION

Henry Snyder HS - Jersey City, NJ

1994

SKILLS

Cash handling, customer service, sales etc..cleaning

CERTIFICATIONS

sora license

2013 to August 2016

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