Customer Service High School

Kiran Bath

Cell: 778-***-**** ***** **ave. Surrey,

B.C.

**********@*******.***

Profile

I am a highly motivated and experienced shift leader with a good work ethic as well as a

customer focused individual who is able to adapt to new work environments. I have experience

and proven ability in marketing, promoting and assisting with event organization through my

years working for the Vancouver Aquarium and volunteering with the City of Surrey. In addition,

I have managed staff, organized and implemented changes to improve work processes, thus

increasing productivity and enhancing revenue. I have proficient computer skills, work on my

own initiative, am a strong team player and am able to interpret and adhere to organization’s

policies and procedures as well as maintain a positive and professional attitude.

Areas of Expertise

Communication and collaboration Promotion/ marketing

Problem identification and conflict resolution Office administration

Fluent in English, Punjabi and Hindi Customer service

Information gathering/research/critical thinking Client focus

Education & Training

High school diploma Serving it Right & Food

Safe Bachelor’s in Criminology Conflict resolution

Health and safety for food management TESL certification (2015)

Volunteer Experience

200+ volunteer hours with Fleetwood Park Secondary

100+ volunteer hours with Blue Spruce Cottage Care Home as a

Recipient of the Rick Hansen Award ( for creating positive change in the community

via leadership, teamwork and collaboration)

Professional Experience

Guru Angad Dev Elementary, Surrey B.C. 2013-Present

Librarian

Organising resources in an accessible manner

Stock maintenance and inspection of material (books and audio-visual)

Engaging students via dramatic readings and book clubs

Providing customer service

Withdrawing items for students

Administrative and clerical duties

Vancouver Aquarium: Stanley Park, Vancouver B.C. 2011 – 2014

Shift Leader

Interacting & communicating promotions &membership opportunities to the public

Maintaining and upholding the company’s reputation in the public eye

Documenting & processing all customer inquiries & comments thoroughly

Responding to all inquiries & comments in a professional and timely manner

Accurately logging all necessary daily information

Providing feedback and input to management

Ensuring health and safety protocols and practice

Delegating tasks to team members

Fresh St. Farms, Surrey B.C 2013-Present

Cashier

Providing excellent customer service through engaging with customers

Assisting managers with cash verification

Providing friendly service and keeping a positive attitude

Taking on cash/safe verification in the absence of a manager

Handling and resolving customer complaints & inquiries

Ensuring health and safety via hygiene practice and enforcement

Adhering to policies and procedures

Blue Spruce Care Home, New Westminster

Receptionist 2007-2009

Providing administrative duties including but not limited to making appointments

for the residents, scheduling visitations with their family members, recording

messages and taking on a staffing role.

Assisting staff with activities for residents as well as day trips.

Organizing day trips for the residents including transportation methods to and from

decided venues and locations.

Providing customer service for the residents, ensuring their quality of life was kept

at a certain standard

References

Michele Sim: Shift leader, Vancouver Aquarium 778-***-****

Alexie Rhodes: Supervisor, Vancouver Aquarium 778-***-****

Richelle Prozeller: Supervisor, Fresh St. Market 778-***-****

Rajwant Takhar: Head Nurse at Blue Spruce Care Home 604-***-****

Updesh Singh: Employer at Guru Angad Dev 604-***-****

Contact this candidate