Customer Service Technician
Resume:
N EVILLE THOMPSON
Phone: 305-***-****
Miami Gardens, FL 33056
Email: ***********@*****.***
F ield Technician Professional
A seasoned professional with an extensive background as a Field Technician.
Consistently meets and exceeds established goals and performance expectations, which
results in achieving overall performance goals for the organization. Provides exemplary
customer service to all customers by managing conflict resolution effectively. Well
developed in written and oral communication efforts. Certified in Construction Safety
and Health.
Areas of Expertise
Inventory Management Business Troubleshooting Customer Service
Conflict Resolution Vehicle Maintenance Effective
Communication
Professional Experience
R & L CARRIERS, PEMBROKE PINES, FL DEC 2014 - PRESENT
FREIGHT HANDLER (PART-TIME)
Loads and unloads incoming shipments to be received and shipped the same day.
Sorts and stacks cargo in locations as directed by operating equipment such as
forklifts, pallets or cargo boards.
Utilizes production sheets to record unit numbers and maintains equipment storage
areas to ensure that inventory is protected.
Installs protective devices to prevent shifting or damage to items being transported.
COMCAST/XFINITY, MIAMI, FL SEP 2009 – JUL 2014
FIELD TECHNICIAN (SEP 2009 – JUL 2014)
Tested repaired, newly installed, or updated equipment (cable, phone and internet) to
ensure that it functioned properly and conformed to specifications, using test
equipment and observation.
Performed proper ladder handling and positioning (6 – 28 feet) and
Utilized tools (drill saws, hammers, etc.) both electrical and manual appropriately.
Managed the responsibility of the company’s vehicle and maintained daily truck
maintenance.
Ensured customers were satisfied with all physical work completed at the home by
validating sig.
Tested circuits and components of malfunctioning telecommunications equipment to
isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes,
and other hand tools.
WAREHOUSE/CONVERTER ROOM REPRESENTATIVE (NOV 2007 – SEPT 2009)
Maintained inventory of digital equipment and materials, and completed reports
utilizing Excel spreadsheets.
Provided the payment center and front desk with the appropriate materials.
Ensured technicians were provided with accurate converter boxes, modems for phone,
coax cable for Internet as well as other field materials.
Education & Training
Bachelor of Arts, Social Science, Providence College, Providence, RI
Certifications
Certified in Construction Safety and Health OSHA – Oct 2013
Computer Skills
Proficient with Microsoft Word, Excel, PowerPoint and the Internet
Ability to type 45 WPM
Client Name
Resume, Page PAGE \* MERGEFORMAT 2
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