Customer Service Medical
Resume:
Blvd. selenia.moore@liv
New York, NY e.com
10037
Selenia N. Moore
Objective To secure an administrative or customer service
position.
Experience Pres: Connex Credit
Union North Haven, CT
Member Services Representative
2013-Pres
Processing monetary transactions
Customer Service
Various clerical responsibilities (data entry,
responding to e-mail requests, processing incoming
mail, posting payments)
2012-2014 The National Groups
Meriden, CT
Medical Collections & Billing
Contacting patients for payment of past due
services
Accounts receivable
Use and knowledge of ICD-9 and CPT codes
Use of medical terminology
Working closely with medical offices and insurance
companies for account reconciliation
2009-2012 Webster Bank
Wallingford, CT
Customer Care Agent III
Resolving customer account issues via inbound
calls, e-mail and live chat
Documenting issues and following-up as needed
Answering inquiries regarding products and services
Loan referrals & servicing (payments, inquiries,
payoffs and other matters)
Exceeding sales requirements set by management
Assisting in special projects for team development
OneTouch, Webcom & MSP navigation
MS Office operation (Word, Excel, PowerPoint,
Outlook)
2005-2009 K&S Travel/Triple Jays West Haven, CT
Front Office Manager/Stand-in Store Manager
Full time administrative and clerical duties
Ordering supplies and equipment as needed
Covered as manager on the retail side while
assisting staff
Greeting clients & vendors
Creative merchandising promotions to aid in retail
sales
2003-2005 One Call Medical, Inc. Parsippany, NJ
Scheduling Agent
Data entry of patient information via inbound calls
Scheduling radiology exams for clients nationwide
Resolving dilemmas to ensure effective medical care
Precertification/Insurance verification for medical
procedures
Use of medical terminology, ICD-9 and CPT codes
Per Diem Whitney Diagnostic
Imagining Hamden, CT
Front Desk Receptionist/Scheduler (per diem/as
needed)
Registering & Scheduling patients for radiology
procedures
Precertification/Insurance verification
Making outbound reminder calls
Preparing medical records on CDs
Scanning, filing and other clerical
responsibilities
Education 2003 Stone Academy Hamden,
CT
Office Administration
2014 WSDA
White Plains, NY
Dental Assisting
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