Manager Customer

Rodney Brennan

Experience

**** - *******

Hartsfield Warehouse Company Inc. (CONFIDENTIAL)

Atlanta, GA

Vice President of Operations 2012 - Present

Oversee operations for Atlanta Facility; Manage

425,000 square feet of warehouse space including

bonded warehousing, domestic distribution, import

and export warehousing and Southeast Transportation

fleet

Manage 75+ employees; set metrics and incentive

goals as well as employee expectations and

evaluations

Met with management team on daily operational tasks

and staffing

Accountable for $1,000,000 monthly revenue

Improve processes into operational excellence

Communicate company goals to all departments

Develop and maintain Customer Relationships

Manage customer accounts to maintain profitability

and applicable pricing

Approve and manage invoices for accounts payables

Write standard operating procedures and statements

of work

Daily meetings with Board of Directors for company

focus and alignment

Vice President of Business Development 2009 - 2012

Developed new business nationwide in warehousing,

transportation, and disribution

Customer Retention and Development for U.S. Custom

Bonded locations in Atlanta, GA, Savannah, GA, and

Charlotte, NC

Liasion between the company and the customer

Produced quotes for Fortune 500 Companies such as

Expeditors International, Advanced Auto Parts, and

CH Robinson in all aspects of the business

Produced customer specific tariffs based off of

current market rates and competitive pricing

Managed the company website for all rate inquiries

and customer inquiries

Networked the business throughout the community

Board Member for the Atlanta Maritime Association

Met sales goals each month

GENERAL MANAGER 2003 - 2009

Ran a 24/7 U.S. Custom bonded facility

Managed air freight for one of the top 5 freight

forwarders worldwide

Moved an average of 4 million lbs. of cargo through

a 20,000 sq ft facility

Managed all labor cost in coordination with profit

margins

Direct customer relations with monthly meetings to

improve the process

Managed 24% profit margin with direct reporting to

President

Managed 25 employees on a day to day basis as well

as all temporary labor according to volumes

Developed job descriptions for all 25 employees and

was responsible for job execution and all hiring /

firing of employees

Met daily and monthly KPI's

Led weekly meetings with the customers' District

Manager

Managed the dispatching of 10 drivers

Held daily "huddles" for communication, issues and

training

Developed Training Classes and wrote Training

Standard Operating Procedures

Developed a process for Understand - Deliver -

Improve

Understand the customers expectations

Delivered the service to exceed the expectation

Improved the process for customer as well as our

company

In - House Liason 2001 -2003

Worked along side a top 5 freight forwarder

worldwide

Developed a partnership program that conincided with

both businesses

Developed a inbound air manifest process

Managed all Trucking Dispatches and Deliveries

Night Operations Manager 1999 - 2001

Responsible for all night operations in the

office,warehouse, and trucking

Managed U.S. Custom releases, freight manifest, and

routing of trucks

Managed 10 warehouse employees and their day - to -

day job responsibilities

Developed relationships with the Customers in order

to meet their expectations

Warehouse Manager 1998 - 1999

Oversaw the devanning of ocean containers and air

freight breakdown

Communicated with office for breakdown priortization

Responsible for 14 warehouse employees

Warehouse Supervisor / Liason with US Customs and

Border Protection 1997 -1998

Liason with US Customs and Border Protection to

prioritize inspections and seizures

Responsible for 4 employees

Built relationships US Customs and Border

Protections officers

Yard Dog - moving containers in and out of dock

doors

Warehouseman - US Customs Exam Station 1994 -1997

Devanning Containers

Fork Lift license

Loading Containers

Education

1991-1994 Clayton State University Morrow, GA

Major: Teachers Education

Minor: Math

GPA: 3.0

Computer skills

Business Tools: Microsoft Word, Excel, Powerpoint,

Access, Visio, Lotus Notes, Outlook

Operating Environments: Windows Vista / Windows 7 /

Professional, DOS, Web Based Warehouse Management

and Trucking Systems

CERTIFICATIONS

TSA Certified

******.*.*******@*****.***

PHONE 770-***-**** .

38 SWEET BAY DRIVE, SHARPSBURG, GA 30277

Contact this candidate