Service Sales

Location:

Posted:

March 02, 2015

KARL LUECHT

BROOKLYN, NY *****

Email: ****.******@***.***

WORK EXPERIENCE

Service Advisor

Mercedes Benz USA, New York City

August 2013 January 2015

• Ranked first among advisor teams in profit and efficiency.

• Active in implementation of digital service drive objectives (everything from write up to cashiering performed by

one advisor team via electronic tablet.) as well as several key dealership vendor switches (car wash, valet vehicle

movement), improving efficiency in vehicle movement within the facility.

Service Advisor (Star Certified, October 2007; Master Certified, July 2008)

Silver Star Motors, Long Island City, New York

October 2005 August 2013

• Beginning January 2008, consistently ranked number one in gross sales service orders.

• Only certified service contact for Sprinter Commercial Vehicles and AMG High Performance Vehicles.

• Ranked nationally in the top 5% for the 2011 “Stars Of Service” Competition.

• Nominated for Master Guild trip, Fall 2010.

• Fulfilled monthly parts and labor sales goals while contributing an above average CSI score and e mail penetration

rate.

• Developed processes for the implementation of MPI inspection software, used as a tool to help customers better

understand their vehicles’ service needs.

• Called upon regularly to help with the delivery of new vehicles in order to demonstrate to customers the unique

systems and characteristics of their new purchases.

Administrative Assistant

Advanced Data Processing (ADP), Florham Park, New Jersey

November 2004 July 2005

• Supervised Simple IRA’s transfer to an entirely paperless documentation system.

• Updated Associates For Growth database (Associate generated sales leads).

• Pre qualified new Simple IRA plans.

EDUCATION

Fairfield University, Fairfield, Connecticut

B.A. Computer Science; Minor: Mathematics

Mercedes Benz Elite Service Advisor Training, Chicago, Illinois

Graduated with Top Honors and ranked number one in class